Patient access coordinator

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Patient Access Coordinator

Location

Beachwood

Facility

Beachwood Medical Office Building

Department

DDSI CIG-Digestive Disease Institute

Job Code

B16013

Shift

Days

Schedule

8:00am-5:00pm

Job Summary

Join the Cleveland Clinic team at the Beachwood Medical Office Building (MOB), where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Coordinator, you will organize and coordinate the activities and flow of work for the patient access area while supporting three Advanced Practice Providers (APP's) in the Gastroenterology department. You will triage calls, schedule appointments and procedures and communicate with the physicians to provide the best care possible to the patients.

This is a great hands-on learning opportunity that can lead to growth within the organization.

A caregiver in this position works Monday-Friday from 8:00AM – 5:00PM.

A caregiver who excels in this role will:

• Organize and coordinate the activities and flow of work for the patient access area.
• Assign tasks, monitor performance and assist in training patient service representatives.
• Screen candidates, recommend hires, conduct performance appraisals and recommend corrective counseling.
• Develop, implement and oversee programs to improve appointment utilization such as reminders and follow-ups on no-show/cancellation program.
• Coordinate activities and resolve operational problems.
• Adjust employees, patients and physicians' schedules to respond to operational problems.
• Control and audit the reconciliation of day sheets including adjusting statistics in the computer data bank.
• Produce reports as needed.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• Two years of Cleveland Clinic outpatient scheduling experience or other equivalent position, which includes interacting with patients, physicians and other departments on a problem resolution basis OR three years of external outpatient scheduling experience where demonstrated experience includes resolving patient scheduling and the coordination of the work of others
• Associate’s Degree may substitute for one year of experience
• Bachelor's Degree may substitute for the experience requirement

Physical Requirements:

Requires frequent data entry, sitting, standing and walking. Normal or corrected vision, hearing and speech. Occasional lifting or pushing up to 25 pounds.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.