Part Sales Support Specialist I

At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trust, respect, and integrity, we invest in our employees so they can do their best work and achieve success together. Creating and delivering the world’s finest aviation experience starts with our people and when our people thrive, so does our mission.

This position is a part of our enterprise supply chain organization. Our specialists will be working very heavily with our customers (maintenance leaders) who are requesting parts for their customer's (aircraft owners). It is an individual contributor role where you would be answering a high volume of emails and phone calls. Strong customer service focus is integral to this position due to the deadlines our customers are facing. It is onsite and a first shift position. We do ask our team members to have flexibility based on business needs. Corridor experience is preferred.

Education and Experience Requirements

Bachelor's Degree in Business Administration, or a related curriculum required or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. Entry level position. Relevant experience preferred.

Position Purpose

Under general supervision, perform the activities associated with Part Sales Support domestic order processing. Ensure orders are processed in accordance with established regulatory guidelines. Research customer problems, issues or complaints in support of resolution.

Job Description Principle Duties and Responsibilities

Essential Functions:

• Process domestic parts sales orders through effective decision-making, to ensure orders are processed in accordance with regulatory guidelines and adhere to identified processes and procedures.
• Maintain a basic understanding of domestic parts order processing requirements and procedures.
• Process customer requirements to include formal quotes and order processing.
• Ensure export compliance checks and Quality/Certification requirements including but not limited to FAA, EASA, CAAC.
• Responsible for direct customer contact on in-stock part shipments.
• Liaise with expeditors to ensure seamless and transparent turnover of all out of stock orders.
• Determine Warranty, AOS or PlaneParts applicability for each customer order transaction.
• Establish customer relationships.

Additional Functions:

• Support continuous improvement efforts within the Part Sales Support organization.
• Perform other duties as assigned.

Other Requirements

Basic knowledge of associated processes in relation to customer service and parts shipping and logistics preferred. Ability to communicate effectively and confidently. Basic knowledge of computer programs such as Microsoft Windows, Word, Excel, and PowerPoint. This job requires one to be able to read, write, speak, and understand the English language.

Additional Information

Requisition Number: 235784
Category: Service Center
Percentage of Travel: Up to 25%
Shift: First
Employment Type: Full-time
Posting End Date: 09/23/2026
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.