Parking supervisor | part-time | rupp arena

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The part-time Parking Supervisor at Rupp Arena provides frontline leadership and operational support to parking staff during events and daily venue operations. This position is responsible for assisting with the coordination, supervision, and execution of parking operations to ensure safe, efficient traffic flow and a positive guest experience. The Parking Supervisor serves as a key on-site resource for Parking Attendants, acting as a liaison between staff, management, and other event operations teams.

The Parking Supervisor oversees the deployment of parking attendants, confirms post assignments, and ensures staff are properly equipped and following established procedures and safety guidelines. This role includes monitoring performance, providing real-time coaching, and addressing operational issues as they arise. The supervisor is expected to model professionalism, accountability, and strong customer service while maintaining a visible and supportive presence throughout assigned shifts.

In addition to staff oversight, the Parking Supervisor assists with traffic control planning and execution during event ingress and egress, adjusting staffing or traffic patterns as needed based on volume, weather conditions, or unforeseen challenges. The role requires situational awareness and sound judgment to identify safety hazards, respond to incidents, and escalate concerns to parking management or venue leadership in a timely and appropriate manner.

The Parking Supervisor is also responsible for ensuring proper use, tracking, and return of parking equipment, including traffic control devices and signage. Accurate documentation, including incident reports, equipment issues, and staff-related concerns, is an essential component of the role. The supervisor may assist with training new attendants, reinforcing policies, and ensuring compliance with venue standards.

This position requires the ability to work in a fast-paced, event-driven environment, being outdoors and in varying weather conditions. Strong communication, leadership, and problem-solving skills are critical, as the Parking Supervisor must effectively interact with staff, guests, law enforcement, and event partners. Overall, the Parking Supervisor plays a vital role in maintaining safe operations, supporting staff performance, and upholding the overall guest experience at Rupp Arena.

This role pays an hourly rate of $20.00. Benefits for Part-Time Roles: 401(k) Savings Plan and 401(k) Matching. This position will remain open until December 18, 2026.

About the Venue

Lexington is an active and thriving market craving an active and welcoming venue for events. The heart of any thriving community is its downtown—and Lexington Center and the historic Rupp Arena are truly the heart of downtown Lexington and one of the most widely-recognized entertainment venues in North America. Rupp Arena in Lexington, Kentucky, is fast becoming THE must-play venue. The 20,000-seat arena, affectionately referred to by some as “the Cathedral of College Basketball”, is home to the National Champion University of Kentucky men’s basketball program and has played host to some of the most talented and award-winning musicians/artists in the world, including U2, Paul McCartney, Elton John, Justin Timberlake, Kenny Chesney, Taylor Swift, and many others.

Central Bank Center is our convention side, with over 99k sf of exhibition space, 24k sf each of meeting and ballroom space, 50k of hospitality space, 10k sf of flexible space, and over 2500 covered and uncovered parking spaces. Both venues are additionally joined in entertaining this area by the Lexington Opera House, showcasing Broadway talent through collaborative bookings of Broadway shows, small venue concerts, and local arts.

Responsibilities

• Supervise and support Parking Attendants during events and assigned shifts to ensure safe and efficient operations
• Assign posts and ensure proper staff coverage based on event needs and traffic demands
• Monitor traffic flow and parking operations, making real-time adjustments as needed during ingress and egress
• Provide on-the-job coaching, guidance, and corrective direction to staff as necessary
• Ensure staff compliance with venue policies, safety procedures, and customer service standards
• Serve as a primary point of contact for parking-related guest concerns and escalate issues when appropriate
• Assist with training new Parking Attendants and reinforcing operational procedures
• Monitor parking areas for safety hazards, accessibility concerns, and policy violations
• Respond to incidents, accidents, or emergencies and ensure proper documentation and reporting are completed
• Track, distribute, and ensure proper return and condition of parking equipment
• Communicate effectively with parking management, security, law enforcement, and event operations personnel
• Maintain a visible leadership presence throughout the shift and model professional behavior
• Assist with pre-event setup and post-event breakdown of parking operations
• Complete required reports, documentation, and shift summaries accurately and in a timely manner
• Perform additional duties as assigned to support overall parking and event operations

Qualifications

• 2-3 years of previous experience in parking operations, event operations, traffic control, security, or customer service preferred
• Previous supervisory or team-lead experience is preferred
• Demonstrated ability to supervise, support, and motivate staff in a fast-paced, event-driven environment
• Strong communication skills with the ability to provide clear instructions and professional feedback
• Ability to exercise sound judgment and make quick decisions related to safety, staffing, and traffic flow
• Knowledge of basic traffic control, safety practices, and crowd management, or willingness to be trained
• Ability to follow and enforce venue policies, procedures, and safety standards consistently
• Strong customer service skills with the ability to professionally resolve guest concerns and conflicts
• Attention to detail and accountability for equipment, documentation, and staff assignments
• Ability to work independently while maintaining effective communication with parking management
• Physical ability to stand and walk for extended periods, work outdoors, and perform duties in varying weather conditions
• Ability to lift, carry, and handle parking and traffic control equipment as needed
• Availability to work evenings, weekends, holidays, and event-based schedules

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.