Operations Manager Job Description

Key position with the objective of effectively managing a division to ensure all safety policies are adhered to, profit of the division is achieved, service expectations are met, and data analysis to improve profit margin. The candidate must be able to enhance team member performance, achieve divisional goals, and effectively lead a team in a positive and forward-thinking atmosphere. Utilizes knowledge of procedures to enhance uniformity of best business practices to perform the functions of the division more efficiently.

Essential Functions/Specific Responsibilities:

• Coach and mentor Driver Managers and Planners to ensure operational expectations:
• Customer service and on-time performance
• Revenue per driver
• Driver availability, idle, and MPG expectations
• Driver turnover and retention
• Safety performance
• Communicate and collaborate with Sales to ensure lane profitability and maintain a load ratio above contract goals.
• Oversee personnel scheduling and make recommendations for staffing or operational changes when necessary.
• Maintain positive relationships with the driver force and field personnel.
• Coach and mentor drivers to meet or exceed key performance factors.
• Monitor asset utilization, including trailers, tractors, and drivers, and provide direction on the movement and allocation of those assets.
• Monitor operational performance and identify opportunities to improve productivity, service, profitability, and overall efficiency.
• Ensure compliance with company policies, safety requirements, and applicable transportation regulations.
• Address operational issues, resolve problems, and provide direction to Driver Managers and Planners to support effective day-to-day operations.
• Travel to customer and off-site locations as needed.

Skills Required for Success:

• Transportation operations or Operations management experience (approximately 3–5 years)
• Ability to lead, coach, and develop employees while maintaining accountability for performance
• Strong understanding of transportation operations, safety, compliance, and service expectations
• Ability to work in an organized manner with excellent follow-through on deliverables
• Ability to adapt easily to change and manage multiple demands in a fast-paced environment
• Ability to maintain a sense of urgency while effectively prioritizing competing operational needs
• Strong problem-solving and decision-making skills, with the ability to identify issues and implement effective solutions
• Proficient in Microsoft Office Suite

Education and Experience Requirements

Bachelor's degree in Business Administration, Operations Management, Logistics, or a related field preferred. Equivalent combination of education and experience may be considered.

A Dedicated Transportation Partner of the Green Bay Packers At Paper Transport, we’re not just building careers, we’re building community. As a Dedicated Transportation Partner of the Green Bay Packers, we bring the same passion, teamwork, and commitment to excellence on the road as the Packers do on the field. Join a team that’s driving forward with purpose, pride, and a winning spirit.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, stand, talk and hear. The employee is constantly required to use hands and fingers to feel, handle or operate objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus.

Information included in this job description do not necessarily represent a list of all responsibilities, skills, duties, requirements or working conditions with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as circumstances change.