Operations manager

The Operations Manager, reporting to a Regional Managing Director, is responsible for overseeing all security functions and staff across multiple client locations within a designated region. This role involves supervising Security Directors, ensuring 24/7 safety and security efforts, and maintaining compliance with security and emergency plans. Key responsibilities include strategic planning, managing security budgets and KPIs, and making significant operational decisions in coordination with corporate and property management, while also overseeing decisions made by the supervised Security Directors.

Core duties involve directing Security Directors in security operations, incident reporting, and budget management, as well as recruiting, training, and evaluating them. The manager also develops and implements innovative security programs and ensures effective communication with clients and external agencies.

Essential qualifications include a high school diploma (GED not accepted), a Bachelor's degree or equivalent experience, prior security supervisory or law enforcement experience, a valid driver's license, and a clean background. The role demands strong leadership, communication, problem-solving skills, and the physical ability to perform active security work.

General Description

The position of Operations Manager reports to a Regional Managing Director and manages the security functions and the security staff of client locations and supervises the activities of the Security Director(s) in his/her region. The Operations Manager assists with the safety and security efforts of his/her client locations in his/her region 24 hours a day, seven days a week. The Operations Manager supports the maintenance and compliance with each of their property’s security and emergency plans. The Operations Manager oversees the security budget and KPIs of his/her client property(s) and supervises other Security Directors in managing their respective budgets. The Operations Manager makes major decisions regarding the functioning of the Security Department on his/her client properties in coordination with Corporate Management and property management. He/she is also responsible for overseeing major decisions made by Security Directors under their supervision.

Duties and Responsibilities – Regional

1. Manage security operations to maintain security standards; support the creation of a reasonably safe and secure environment within client guidelines and resources for merchants/tenants to conduct business and visitors/customers to shop or conduct business; and to support security requirements of all Chesley Brown locations in his/her region.
2. Develop and implement strategic planning with the Security Director for each client property.
3. Provide timely and regular communications with Corporate Management concerning strategic planning, security operations, security plans, security functions and security activities at each property in his/her region.
4. Direct and coordinate Security Directors at each client property to ensure compliance with Chesley Brown philosophy and site-specific directives, orders, assignments, activities, site emergency plans and security plans.
5. Communicate and work with the Security Director and client management at each property in his/her region to obtain input concerning security operations, problems and concerns for the client property.
6. Provide security advice and support to the Security Director and property management associated with each client’s property in his/her region as appropriate.
7. Analyze security requirements of each security program in his/her region and recommend changes to the security and emergency plans as appropriate.
8. Approve leave time for Security Directors and ensure proper coverage is in place in their absence.
9. Ensure that Security Directors in his/her region establish and maintain an accurate crime and incident-reporting system in compliance with established reporting requirements.
10. Be knowledgeable of crimes and incidents that occur at all locations in his/her region; and ensure that Security Directors produce reports that depict time, date, and type of incident.
11. Maintain crime and activity statistics on each client’s property and ensure that Security Directors prepare monthly and/or weekly reports detailing the statistics and a summary analysis.
12. Communicate with Security Directors concerning the investigation of major incidents at each property.
13. Ensure that each Security Director maintains current Chesley Brown Standard Operating Procedure Manuals/Info, Chesley Brown directives, memos, employee handbooks and various reference and/or informational materials.
14. Prepare and submit complete and accurate reports as dictated by Chesley Brown Corporate.
15. Supervise and assist each Security Director under his/her command in developing and implementing security plans for daily operations, special problems, special events and emergency contingency plans for all types of disasters, both man-made and natural for each client property.
16. Perform other related duties as dictated by Chesley Brown Corporate.

Duties and Responsibilities – Client Property

1. Manage security operations to maintain security standards; supporting the creation of a reasonably safe and secure environment within client guidelines and resources for merchants to conduct business and customers to shop; and to support security requirements of the location.
2. Direct and supervise the security supervisors and staff to abide by Chesley Brown rules, regulations and directives while in the performance of his/her duties.
3. Communicate and work with client management to obtain input concerning security operations, problems and concerns for the client property.
4. Provide security advice and support to other tenants, visitors, customers, departments and merchants associated with the client property as appropriate.
5. Analyze security requirements and recommend changes to the security and emergency plans as appropriate.
6. Establish and maintain positive, open communications with the property manager, local law enforcement agencies, fire services, patrons, merchants, and employees.
7. Supervise security personnel in scheduling appropriate security officer deployment, ensuring maximum coverage with available resources.
8. Monitor security radio channels and be able to communicate effectively and coherently over the two-way radio when on site.
9. Answer the telephone; provide information, advice and guidance; take or relay messages and/or directs calls to the appropriate personnel; and return calls if necessary in a timely manner.
10. Respond to questions, complaints and requests by telephone or in person from client management, merchants, tenants, customers, visitors, employees and/or Chesley Brown Corporate Management.
11. Manage the court appearance requirements of subordinates by communicating with law enforcement and court personnel to ensure his/her appearance in court.
12. Respond to and supervise the investigation of major incidents.
13. Review and approve written work documentation generated by subordinates. Make corrections to the written work as appropriate.
14. Maintain files and records of all reports, forms, requests, complaints, memoranda, statistics and all other information that potentially requires archiving.
15. Develop and implement security plans for special problems or major events at the client property.
16. Develop and implement security plans for natural and man-made incidents.
17. Develop and maintain an efficient inventory management system for all supplies and equipment.
18. Perform other related duties as dictated by Chesley Brown Corporate.

Qualifications, Training and Experience

• High school diploma required. A GED will not be acceptable.
• A bachelor’s degree from a four-year accredited university, or a two-year degree from an accredited university and an equivalent combination of training and experience which provides the necessary knowledge, skills and abilities that would equate to a four-year degree.
• Previous security in a supervisory capacity or law enforcement experience.
• Possession of a valid driver’s license.
• No criminal record and can pass a background check.