GENERAL SUMMARY

The Operations Manager is an exempt position whose primary responsibility is the operational success of the Club through the on-going creation and/or development of staff, programs, services and facilities. The Operations Manager oversees the Front Desk, as well as provides leadership to all Associates to ensure that member needs are met and that the experience that we deliver surpasses expectations.

Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call it our “Code of Culture”.

Our Mantra:

• Respect The Past
• Accept Responsibility
• Pay it Forward

Our Actions We Live By:

• Keep It Real. Always.
• Think Ahead. Be An Owner.
• Stay Humble. Hustle Harder.
• Be Curious. Ask Why.

Pete’s Promise:

• Service Forward
• Ruthlessly Consistent
• Do the Right Thing

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

PRIMARY JOB FUNCTIONS

Employee Management

• Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company policies and directives.
• Performs timely performance evaluations on supervised Associates.
• Responsible for implementation of all laws, regulations and policies regarding, employment practices, safety rules and all other company policies and procedures.
• Process, review and submit payroll for those supervised directly by Operations Manager.
• Monitor uniform adherence of all staff.
• Act as Club and/or Manager on Duty, as required.

Department Management

• Daily walk-throughs of Club to ensure staff is maintaining a clean, organized and safe facility.
• Manage the Front Desk operations to ensure efficiency and exceptional member, guest and Associate service.
• Warmly welcome members and guests, respond to inquiries in a timely manner, and provide personalized service for specialized or unique requests.
• Create weekly and daily schedules that allow the team to focus on specific tasks while covering breaks to keep club operations running smoothly.
• Organize and implement services and programs, maintain shift logs and logbooks, and facilitate effective communication through daily memos and pass-downs.

Communication & Relationships

Effectively and professionally interacts and communicates with senior management, managers, other Associates, vendors, members, and guests. Promote harmonious relations among members, staff, vendors, and the community at-large.

OTHER JOB FUNCTIONS

Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays.

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EXPERIENCE & EDUCATION

Minimum of 3 years prior management experience including budgeting, planning, developing and implementing operational systems.

WORKING CONDITIONS/ PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

JOB DESCRIPTION REVISION

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job.

An Equal Opportunity Employer The Bay Club Company (“TBCC”) provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.