Operations manager

We’re seeking a hands-on Operations Manager to lead the people, processes, systems, and resources that move our work from sold-job handoff through planning, scheduling, field execution, client communication, quality control, documentation, billing readiness, and closeout. This is not a position for someone who wants to manage from a distance. The right leader will understand the details of day-to-day operations, build trust with office and field teams, create accountability, improve processes, protect client commitments, and help LSI grow profitably without losing the high-touch service and family-owned culture that set us apart. We are looking for someone who genuinely wants to own Operations for the long term.

This role is best suited for a leader who finds purpose in developing people, strengthening systems, solving operational problems, and producing a positive impact for the team and clients. At Langston Security & Integration (LSI), we specialize in advanced security and audio-visual systems for commercial, enterprise-level, healthcare, and multi-site properties/property management. Here, you won't just fill a role; you'll build a career, lead key teams, and make a visible impact every day in a supportive culture that values professional growth and work-life balance.

What Success Looks Like

Operations priorities are transitioned into clear plans, owners, deadlines, and consistent follow-through. Project Management, Client Support, Field Operations, and Warehouse/Inventory functions work together with fewer gaps and stronger handoffs. Employees understand expectations, receive practical coaching, and are held accountable in a fair and consistent manner. ServiceTitan and other company systems contain timely, accurate, and useful operational information. Client concerns are addressed promptly, professionally, and through completion. Operational risks involving schedules, labor, materials, budgets, quality, safety, or client commitments are identified early and actively managed. Processes become more repeatable and scalable while the team remains flexible enough to respond to changing business needs.

The Leader We Are Looking For

A strong, approachable people leader who earns the respect of both office and field employees. An excellent communicator who is positive, direct, professional, and comfortable addressing difficult issues when necessary. Highly process-oriented and organized, without becoming rigid or resistant to change. Adaptable and able to pivot smoothly as priorities, schedules, and client needs change. A quick learner and strong student of the business who is curious about systems, technology, clients, and industry practices. Customer-service-minded and capable of stepping into escalated client situations with sound judgment and follow-through. A practical partner in strategy and innovation who can convert ideas into workable processes, training, system changes, and measurable adoption. Comfortable working at both the leadership level and in the operational details. Motivated by long-term ownership of Operations rather than viewing the role primarily as a stepping stone to an executive title.

Compensation

Salary Range - $90,000 - $105,000 annually, based on experience and qualifications Annual Profit-Sharing Bonus Opportunities Medical, Dental, Life, and Voluntary Accidental Insurance 401(k) Retirement Plan with 100% Company Match up to 4% Section 125 Health Plan designed to help employees maximize take-home pay Paid Time Off Arizona Earned Paid Sick Time Employee Recognition Program with peer-nominated bonus incentives Team-building events and company celebrations throughout the year Employee and Verizon Wireless discounts Additional fringe benefits may be available based on position.

Apply

If you are an experienced operational leader who wants to build a strong team, improve the business, deliver an exceptional client experience, and make a visible long-term impact at LSI, we encourage you to apply.

Operational Leadership & Execution

Lead day-to-day Operations activities across active projects, service work, scheduling, personnel, materials, client commitments, and closeout requirements. Monitor work in progress, identify constraints early, coordinate recovery plans, and escalate significant schedule, quality, financial, safety, or client risks. Create a consistent operating rhythm through meetings, dashboards, written updates, task ownership, and documented decisions. Maintain urgency while balancing client priorities, team capacity, quality standards, and profitability.

People Leadership & Development

Lead, coach, and develop assigned Operations team members across Project Management, Client Support, Field Operations, technicians, and Warehouse/Inventory functions as applicable. Conduct effective team meetings, one-on-ones, training follow-up, performance reviews, and development conversations. Set clear expectations, recognize strong performance, address gaps promptly, and build cross-training and backup coverage. Partner with Human Resources and executive leadership on recruiting, onboarding, training plans, workforce planning, and performance documentation.

Process, Systems & Innovation

Develop, document, implement, audit, and continuously improve operational processes and standard operating procedures. Lead disciplined use of ServiceTitan, including workflows, job records, schedules, forms, notes, tasks, reporting, and data quality. Partner with leadership to improve technology, automation, dashboards, integrations, and operational reporting. Use data, client experience, team feedback, and root-cause analysis to identify inefficiencies and implement sustainable solutions.

Project, Client & Financial Performance

Coordinate with Sales, Estimating, Accounting, Client Support, Project Management, Field Operations, and Warehouse teams to ensure clean handoffs and executable plans. Confirm labor, materials, subcontractors, documentation, access, scheduling, and client communication requirements before work is released. Address escalated client concerns and ensure communication continues through confirmed resolution. Partner with the CEO and Accounting to protect gross margin, improve labor productivity, reduce avoidable rework and delays, and support timely billing readiness. Provide concise operational reporting that identifies performance, risks, corrective actions, decisions needed, and accountable owners.

Quality, Safety & Compliance

Ensure work meets LSI standards, documented scope, client requirements, manufacturer requirements, and applicable codes. Promote a safety-first culture and enforce company safety practices, OSHA requirements, corrective actions, and required documentation. Protect company and client information while maintaining professional conduct and compliance with company policies.

Required

• Five or more years of progressive operations, project, service, construction, or field leadership experience, including responsibility for people, schedules, workflows, and client outcomes.
• Demonstrated experience in commercial low voltage, electronic security, structured cabling, construction, or a comparable project-and-service field environment.
• Practical understanding of sold-job handoff, project planning, dispatch, field execution, materials, change management, documentation, billing readiness, closeout, service agreements, and recurring services.
• Proven written and verbal communication, employee coaching, conflict resolution, delegation, accountability, and cross-functional collaboration skills.
• Experience creating and implementing repeatable processes and standard operating procedures.
• Ability to read operational and financial reports, identify trends and risks, and turn information into action.
• Valid driver's license and ability to meet company driving, background, and pre-employment screening requirements.

Preferred

• Advanced proficiency with ServiceTitan. Comparable field-service or construction-management software experience may be considered when paired with the ability to become highly proficient in ServiceTitan quickly.
• Knowledge of access control, video surveillance, intrusion/alarm, audiovisual, networking, or related integrated systems.
• Proficiency with Microsoft 365, including Outlook, Teams, Word, Excel, and SharePoint.
• Bachelor's degree in business, operations, construction management, or related field; equivalent relevant industry and leadership experience will be considered.