Job Overview

As Operations Manager, you lead inventory operations for your store. You will schedule your team for success and take ownership of your stock room — from organization to min/max to supply ordering — so that it operates at the highest standard.

Core Expectations

• Lead by example and set each day up for success.
• If you find a problem, you find the solution.
• Stay organized and over-communicate.
• MYCFI — Make Your Co-worker Feel Important.
• Hold everyone, including yourself, accountable.

Responsibilities

Responsibilities include, but are not limited to, the following:

Team Leadership

• Build the schedule for your team.
• Stagger days off to ensure full coverage.
• Add coverage when needed to support events or holiday weekends.
• Do not schedule overlapping vacations without approval, and request help when you need it.
• Confirm timecard accuracy and make any fixes prior to payroll.
• Adjust the transfer schedule when necessary.
• Set your team up for success.
• Keep communication open when changes need to be made.
• Hold a huddle each morning to make the plan for the day, prioritized by urgency.
• Check in weekly with your team to confirm tasks are complete and find out whether they need help.
• Keep everyone on task and keep the stock room clean and organized.
• Hold everyone accountable.
• Conduct seasonal performance reviews for your team.

Shipping

• Use ShipStation accurately to send any pending staff shipments.
• Make sure the correct emails are entered so tracking numbers reach both the client and the Sales Wrangler.
• Confirm the shipping address is accurate and verified.
• Use the proper insurance when necessary.
• Pay attention to when a signature is required.
• Ship items out on time, especially when the client has paid to expedite.

Transfers

• Ensure the accuracy of all incoming and outgoing transfers.
• Use the tablets to scan outgoing transfers and alert the Purchasing Director to any errors.
• Alert the sender to any errors on incoming transfers.
• Pull outgoing transfers in a timely manner.
• Pack items properly.
• Put all new stock and fill-ins in their appropriate places on the sales floor or in backstock.

Receiving & Retagging

• Receive product as needed.
• Check the shipment in and compare the invoice against the purchase order.
• Receive it in Counterpoint and send the paperwork to Payables.
• Tag and display the product.
• Retag product as needed.

Returns to Vendor

• Follow company protocol and procedures to process all returns to vendor (RTVs).
• Process stock returns through Counterpoint.
• Ensure customer returns have a receipt attached.
• Photograph each item being sent out, using the tablet.

Stock Room & Facilities

• Lead weekly walk-throughs with management.
• Complete the 5 sq. ft. review of your stockroom organization.
• Handle building maintenance.

Min/Max & Space Planning

• Update your min/max for product when needed.
• Update the model stock file on Common for boot and hat space whenever quantities are added to or removed from the sales floor or stock room.

Inventory Counts

• Help lead your store through the twice-yearly full store inventory counts.
• Schedule your team.
• Work under the direction of the Inventory Analyst and the Purchasing Director to count prescheduled categories or vendors.

Negatives

• Review the negative report emailed to you by HRT every two days.
• Make the proper fixes.

Sales Floor Support

• Restock the sales floor on a regular basis.
• Run reports to make sure all boots are on display.

Communication

• Acknowledge and respond to emails.