Operations manager- campus distribution

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.

If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated.

WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT

Job Summary:

This position has full operational responsibility for a large-scale, multi-shift distribution campus spanning 200,000 to 400,000 square feet. This role supports inventory flow, floor stock replenishment to Furniture Gallery stores, and direct-to-consumer home deliveries. The Assistant General manager supports the General Manager and leads all aspects of receiving, stocking, inventory control, linehaul and local delivery operations, as well as repair services. The position partners closely with retail, logistics, and dealer networks to drive operational efficiency, exceptional service levels, and support for growth initiatives across a large regional footprint.

Job Description:

KEY RESPONSIBILITIES (Other duties as assigned):

• Oversee all aspects of campus operations, including inbound receiving, put away, picking, staging, loading, and outbound delivery—across multiple shifts in a high-volume facility.
• Manage daily linehaul operations, optimizing inbound/outbound transfer schedules, trailer utilization, and cost-effective routing across regional hubs and delivery terminals.
• Monitor and drive performance in repair shop operations, ensuring scheduling, parts management, cost control, and quality that meets standards for customer satisfaction.
• Implement and enforce standard operating procedures (SOPs), safety programs, inventory control practices, and operational policies across all shifts.
• Ensure prompt execution of floor stock replenishment and home delivery services to retail stores and end customers.
• Partner with retail and merchandising teams to support store expansions, new product rollouts, and seasonal inventory transitions.
• Establish and track key performance indicators (KPIs) for cost, productivity, delivery CSAT, safety, shrink, cycle count accuracy, refusal rates, and 5S compliance.
• Support warehouse systems upgrades, WMS enhancements, and procedural transitions to drive efficiency and data accuracy.
• Coordinate redistribution activities as needed to support manufacturing facilities or optimize inventory placement across the network.
• Champion a culture of continuous improvement, high-performance team development, and exceptional customer service.

SCOPE & IMPACT:

Manages operations across 200K–400K+ sq ft campus with multi-shift staffing and complex delivery schedules. Impacts regional service performance, delivery satisfaction, store replenishment timeliness, and operational cost containment. Directly supports new store growth, product expansion, and e-commerce initiatives across a large regional market. Oversite of regional leadership with responsibilities including operational performance, key performance metrics, staffing, and labor management. Collaborates directly with local manufacturing plants to ensure efficient product flow, maintain yard operations, and align performance with plant production metrics.

MINIMUM REQUIREMENTS:

• Bachelor’s degree in supply chain, Business Administration, Logistics, or a related field with 8-10 years of related (multi-shift, large scale facility management) experience, or equivalent.
• 5+ years in a site leadership role managing 50+ employees.
• Experience with linehaul and local delivery transportation management.
• Strong knowledge of WMS, TMS, and data analytics platforms.
• Proven success in vendor/3PL management, cost control, and logistics performance improvement.
• Strong leadership, team building, and process implementation skills.
• Ability to travel locally and regionally up to 25%.
• Working knowledge of OSHA, DOT, and safety compliance standards.

PREFERRED REQUIREMENTS:

• Master’s degree or MBA in a related discipline.
• Experience in the home goods or furniture industry.
• Familiarity with Lean or Six Sigma methodologies.
• Bilingual (English/Spanish) a plus.

SUPERVISORY RESPONSIBILITIES:

5–7 direct reports (including up to 2 regional z-dock leaders), 40–60 total employees across multiple shifts, oversight of 3rd-party partners for home delivery and linehaul transportation.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

Office environment/no specific or unusual physical or environmental demands.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.

Weekly Hours:

40

Benefits for Employees in the US:

Benefit offerings to employees and their families include: Medical, Vision, Dental and Basic Life Insurance, available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.

More information can be found via: https://learn.bswift.com/la-z-boy

If this role requires travel / driving in order to perform the key responsibilities outlined above, candidates must be able to meet the qualifications noted in the company’s Driver Management Program to be considered for the role.

At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of utmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at recruiting@la-z-boy.com or by calling 734-242-1444.