Operations Lead, Value Added Services (VAS) (i-Health)

Enfield, CT

Are you a hands-on leader who thrives in a fast-paced operations environment? As Operations Lead, Value Added Services (VAS), you’ll help ensure our products reach customers safely, accurately, and on time. You’ll lead frontline operations, support continuous improvement, and play a key role in delivering high-quality service for trusted consumer health brands including Culturelle®, AZO®, and Estroven®.

Key Responsibilities:

• Lead daily execution of value-added services activities, including display building, rework, labeling, bundling, banding, repackaging, and reverse logistics.
• Coordinate labor, materials, equipment, and workflow to ensure safe, efficient, and on-time execution of customer and business requirements.
• Provide frontline leadership by assigning work, coaching associates, supporting training, and reinforcing standard operating procedures.
• Maintain compliance with safety, quality, inventory, security, and documentation requirements across all activities.
• Serve as a trained operational backup for inbound receiving, outbound shipping, and related fulfillment center operations.
• Support continuous improvement initiatives by identifying opportunities to improve productivity, quality, process consistency, and operational performance.

We Bring:

• The opportunity to make a meaningful impact supporting trusted health and wellness brands that improve consumers’ lives.
• A collaborative environment where teamwork, accountability, and continuous improvement are valued every day.
• Opportunities to expand your operational knowledge across fulfillment, logistics, inventory management, and customer service activities.
• A culture that prioritizes safety, quality, and operational excellence.
• Growth that keeps up with you through learning, development, and career advancement opportunities.
• A workplace where your ideas and contributions help improve processes and deliver better outcomes for customers.

You Bring:

• High school diploma or GED required; additional education in Supply Chain, Operations, Logistics, Business, or a related field is preferred.
• Experience in warehouse, fulfillment, manufacturing, logistics, or related operational environments.
• Ability to coordinate teams, prioritize work, and deliver results while maintaining safety, quality, and productivity standards.
• Experience with value-added services, rework, labeling, repackaging, reverse logistics, or related activities is preferred.
• Working knowledge of warehouse management systems, ERP systems, and Microsoft Office applications.
• Strong communication, organization, problem-solving, and frontline leadership skills.

The salary or hourly wage scale provided reflects the pay range dsm-firmenich expects to pay the successful candidate for the position. Individual pay offered will be based on the applicant’s job-related skills, experience, relevant education, or training, and primary work location. Hourly: $24.00 - $30.00.

About dsm-firmenich

At dsm-firmenich, we don’t just meet expectations – we go beyond them. Join our global team powered by science, creativity, and a shared purpose: to bring progress to life. From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere. And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future. Because real progress only happens when we go beyond, together.

Inclusion, belonging and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong. We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve. We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you. And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.