Overview:

The Florida Gaming Control Commission is responsible for exercising all regulatory and executive powers of the state with respect to legal gaming, including pari-mutuel wagering, cardrooms, slot machine facilities, oversight of gaming compacts, and other forms of gambling authorized by state law, excluding the Lottery, as well as directly enforcing Florida’s gaming laws and combatting illegal gambling activities.

The agency is overseen by five Commissioners who are appointed by the Governor, with Commissioners appointing an Executive Director who leads a team of more than 200 staff members. The mission of the Florida Gaming Control Commission is to preserve and protect the integrity of gaming activities through fair regulation, licensing, effective criminal investigation, and enforcement.

The Commission offers a supportive work environment that fosters growth and collaboration.

Position Duties and Responsibilities:

This is a highly responsible position responsible for complex licensing work within the Division of Pari-Mutuel Wagering, Operations Unit. The ideal candidate for this position must be productive under tight timeframes, balance multiple and competing priorities, and maintain goal-directed behavior; must interact courteously and professionally with others internally and externally and be able to meet expectations under stressful conditions; will have experience working alone and as part of a team in researching, gathering, comparing and analyzing information relating to assignments and projects. Those not able to work effectively in a deadline-oriented atmosphere should not apply.

The working hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday. Good attendance is essential for any individual in this position as the work involved occurs daily and is time sensitive. The individual in this position is expected to report to work daily and on time. Leave must be requested in advance except in emergency circumstances not under the control of the employee.

Duties are as follows:

• Reviews and processes pari-mutuel, cardroom, and slot machine occupational license applications initiated at the field offices or sent directly to Tallahassee;
• Takes appropriate action in the licensing database to facilitate the issuance of a license for eligible applicants;
• Accurately profiles each application in the licensing database within 24 hours of receipt;
• Identifies deficient applications and notifies applicants of the errors and/or omissions within 30 days;
• Creates checklist to ensure all requirements have been met;
• Retrieves criminal history reports from the FDLE website; matches the criminal history with the application and determines whether further documentation is required from the applicant;
• Answers public inquiries regarding pari-mutuel, cardroom, and slot machine occupational licensing laws, rules, and/or policies and procedures;
• Responds to customer inquiries via email, telephone, OnBase Escalation, and Smart Sheet Correspondence process;
• Assists with scanning fingerprint cards for electronic submission to FDLE on an as-needed basis and submits retained fingerprints to FDLE via Falcon;
• Researches and requests license and enforcement status information from other gaming jurisdictions for each slot application; reviews information to determine applicant eligibility;
• Assists with scanning and indexing documents into OnBase, the Commission's imaging system;
• Answers questions from the field staff and the public regarding pari-mutuel, cardroom, and slot machines occupational licensing laws, rules, and/or policies and procedures; and
• Performs special projects and other duties assigned by the Licensing Administrator or the Chief of Operations.

Minimum Requirements:

Six (6) years of professional experience in systems analysis, management analysis, program planning, program research, program evaluation, engineering, or administrative work, of which two (2) of the years of experience must be reviewing and/or researching licensure applications to determine eligibility for the approval of occupational or professional licenses.

An associate's degree can substitute for two (2) of the required years of professional experience. A bachelor’s degree can substitute for four (4) of the required years of professional experience.

Preferred Qualifications:

Preference will be given to individuals fluent in both English and Spanish. Preference will be given to individuals with experience in Pari-Mutuel Wagering, Versa Regulation, or OnBase.

Knowledge, Skills, and Abilities:

Must have computer skills to effectively utilize Microsoft Word, Outlook, Excel, and internet browser software programs; Must have competency in the operation of standard desktop computers, printers, and optical scanners; Aptitude to develop, absorb, and retain general knowledge of gaming operations; Must have skills and knowledge of general office methods and procedures, filing, telephone techniques, and office equipment, as well as English usage, spelling, grammar, and punctuation; and Must have the ability to work in a team environment, as well as a strong work ethic and self-motivation to work independently.

IMPORTANT NOTICES:

The Florida Gaming Control Commission has employment restrictions for all commission employees referenced in sections 16.713 and 16.715, Florida Statutes. This position requires a Level 2 background screening, including fingerprinting, as a condition of employment and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and/or State Issued Photo Identification to conduct this background check.