Onsite service engineer

Qualifications:

Hands-on technical professional with experience troubleshooting, repairing, and maintaining mechanical and electrical systems in fast-paced industrial and manufacturing environments.

Strong problem-solving skills with a proven ability to diagnose equipment issues, perform preventive maintenance, and minimize downtime while following established procedures and safety standards.

Experienced working with technical documentation, schematics, hand tools, power tools, and diagnostic equipment to support equipment reliability and operational performance.

Customer-focused team player with a track record of collaborating across departments, communicating effectively, and delivering quality service in both independent and team-based settings.

Demonstrates a strong commitment to safety, compliance, documentation, and continuous learning, making them well-suited for a field-based technical service role supporting critical equipment and customer operations.

Relevant Previous experience

• 1-3 years of equivalent experience in relevant technical field such as electronic, mechanical, chemical, gas, refrigeration, or basic vacuum. Ideally, with customer facing experience.

Knowledge areas/Skills

• Strong customer focus to ensure delivered solutions meet customer expectations and timeframes, while working in alignment with Edwards strategies and processes.
• Self-directed, with the ability to understand and resolve problems aligned with job responsibilities and escalates through the appropriate channels when required.
• Proactively seeks customer feedback and asks questions to understand customer ‘s business.
• Ability to share technical expertise and knowledge and provide coaching to less experienced team members.
• Collaborates and supports with team members to deliver company objectives.
• Complies with all applicable laws, policies, and standards to ensure organizational, safety and health obligations are met.
• Fluency in written and spoken English. Ability to speak distinctly and see/hear clearly.
• Able to use computer software to record data and write reports.
• Can understand and interpret technical documentation relevant to work e.g., technical drawings.