JOB FUNCTION / PURPOSE

The Onsite Community Manager is responsible for overseeing the day-to-day management and coordination of Association operations and administrative function in order to maintain a smooth running & properly functioning communities.

PRIMARY RESPONSIBILITIES

• Works with Board members, Lead Property Managers, Senior Managers and Regional Manager to develop strategic direction of the Association.
• Ensures on-site activities align with mission, vision, goals and critical success factors.
• Develops, communicates and monitors property budgets.
• Reviews monthly finances and makes recommendations to the Board as needed.
• Reviews, approves and audits vendor and utility company invoices.
• Prepares monthly financial reports.
• Coordinates, negotiates and administers vendor contracts for property-level services in accordance with Association management agreement and Board of Directors.
• Conducts monthly property inspections.
• Prepares and communicates deed restriction violations as needed.
• Enforces all policies, rules and SOPs.
• Attends all Board and annual meetings.
• Prepares and distributes meeting notices, agenda and minutes.
• Responds to calls and inquiries from Board members, homeowners and vendors.
• Ensures that all calls and inquiries are reported, resolved and recorded.
• Works with Community Manager Lead and Senior Managers for on-going training and mentoring.
• Other duties as assigned.

EDUCATION, EXPERIENCE AND SKILLS

• Education/Experience: BA/BS and 1-2 year of Community/Association management experience or AA and 2-3 years of Community/Association management experience.
• Licenses/Certifications: Valid Driver’s License. CMCA, AMS preferred.
• Technical: Advanced proficiency with Microsoft Office applications & internet. Ability to work with basic office equipment & phone systems.
• Communication: Communicates clearly & professionally. Contributes to a positive internal & external customer experience. Maintains composure in challenging situations. Collaborates with others. Asks for constructive feedback. Communicates detailed information.
• Problem Solving & Quality: Pays attention to detail. Identifies & solves complex issues. Escalates issues accordingly; Checks work for quality. Shares suggestions to improve quality & productivity. Identifies, solves complex issues.
• Managing For Results: Works independently with minimal supervision. Takes projects to completion. Follows all company policies & SOPs. Manages multiple tasks, projects & priorities. Demonstrates flexibility in workflow/scheduling.
• Leadership & Initiative: Demonstrates a positive attitude. Acts in accordance with company vision, mission & values. Takes accountability for own performance. Willing to take on additional assignments. Seeks out opportunities for leadership & development. Trains others. Takes charge in absence of supervisor.

PHYSICAL DEMANDS

The work environment is characteristic of an office environment: sitting, standing, walking, bending and lifting are required to perform job responsibilities. The employee must occasionally lift and move up to 20 lbs.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.