Overview

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives.

Office Support Assistant – Home Care Compliance & Credentialing | On-Site

Are you highly organized, detail-oriented, and experienced in corporate compliance, employee credentialing, and maintaining regulatory standards? We’re seeking an experienced Office Support Assistant to join our fast-paced home care team in Jackson, MS. The ideal candidate has hands-on experience managing compliance documentation, tracking employee credentials, maintaining audit-ready records, and ensuring regulatory requirements are met. We’re looking for someone who takes ownership, prioritizes effectively, and thrives in a deadline-driven environment.

📍 100% On-Site: 4755 Old Canton Rd, Jackson, MS 39211

🕗 Hours: Monday–Friday, 8:00 AM–5:00 PM

Our Benefits:

• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan
• Paid time off and holidays
• Employee assistance programs and wellness initiatives
• Flexible options to support a balanced life

Responsibilities

What You'll Do:

• Manage caregiver compliance, credentialing, and documentation
• Help tackle an existing compliance backlog with a goal of approximately 20 completions per week
• Manage an assigned group of approximately 170 clients/caregivers
• Schedule caregivers for fingerprinting and compliance requirements
• Answer and triage incoming calls while keeping priority work on track
• Maintain accurate information in HHAeXchange
• Support new and existing caregivers through compliance processes.

Qualifications

What You'll Bring:

• Office administration experience; home care, healthcare, caregiver compliance, credentialing, strongly preferred
• Highly organized, detail-oriented, and able to manage competing priorities
• A confident self-starter who can work independently without constant direction
• Professional written and verbal communication skills.
• Strong phone, customer service, and follow-through skills
• Comfortable in a high-volume, fast-paced environment
• Quick learner who can adapt to processes and systems with limited training
• Proficient with Microsoft Office, Excel, Word, Outlook, and Teams
• HHAeXchange experience is a plus.

Education and Experience:

• High school diploma or GED required.
• Previous experience working in an administrative/clerical role.

Physical Requirements:

Ability to communicate effectively and clearly with others to exchange information. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.