Office manager

Benefits:

• Training & development
• Bonus based on performance
• Employee discounts
• Flexible schedule

Let’s Make Tax Season Unstoppable: Become an Office Manager for Jackson Hewitt!

Are you a natural leader who thrives on high energy, loves helping people, and knows how to keep a team motivated? At Jackson Hewitt Tax Service, we don’t just crunch numbers—we are on a mission of "Working Hard for the Hardest Working Americans." We are looking for an organized, enthusiastic, customer-focused Office Manager to lead the charge at our storefront and retail kiosk locations. If you want a role that is fast-paced, highly rewarding, and lets your leadership skills shine, this is your time to step up!

Why You’ll Love Working Here

• Be the Captain of the Ship: You will run the show at your designated storefront and retail kiosk locations, making a real impact every single day.
• Lead with Energy: Mentor, supervise, and inspire a seasonal team to deliver world-class service.
• Make a Difference: You are guiding neighbors through complex tax rules with integrity, giving them peace of mind and putting money back in their pockets.
• Dynamic Days: No boring routines here! You’ll balance team management, local marketing ideas, and customer success.

What Your Days Will Look Like

• Empower Your Team: Supervise your storefront/kiosk hourly staff, handle scheduling, and monitor performance to keep quality sky-high.
• Build the Dream Team: Partner directly with the Area/Regional Manager to recruit, interview, and hire top seasonal talent.
• Drive Success: Boost customer service, maximize sales, and keep clients smiling.
• Stay Sharp: Review fun productivity reports, manage proper procedures, and maintain a seamless filing system for completed tax returns.
• Be the Hero: Follow up with clients to welcome them back into the office so they can successfully finish and file their returns.

What You Bring to the Team

• The Foundation: A High School Degree (or equivalent business experience).
• The Drive: Previous experience in management, sales, or tax preparation is highly preferred.
• The Leadership: At least one year of supervisory or management experience is a big plus.
• The Tech Skills: Comfort using computers and everyday tools like Word, Excel, email, browsers, and standard tax or accounting software, accurate data-entry.
• The Official Stamp: Ability to obtain a PTIN (Preparer Tax Identification Number) from the IRS.

Ready to Lead, Inspire, and Win?

If you have a passion for customer service and want to be part of a supportive, high-performing team, we want to meet you! Apply today and let's make this tax season the most successful one yet!