Summary

Job Title: Office Clerk

Department: All Native Solutions

Reports to: Branch Manager

Location: Winnebago, NE

Status: Non-Exempt

WC: 8810-NE

Summary

Completes many customer service and administrative organization tasks to promote efficient operations in the office.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Professionally promote All Native Solutions.
• Assist in achieving sales growth.
• Provide courteous Customer Service to all incoming calls.
• Prepare quotes for current and potential clients.
• Updating customer records in the company’s database as required.
• Creating spreadsheets to track quotes/clients.
• Applying payments.
• Utilizing collection efforts to keep all accounts current.
• Monthly reporting functions.

Competencies

• Communication
• Time Management
• Initiative
• Goal Oriented

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

PHYSICAL DEMANDS

• LIFTING
• STANDING
• CONTINUOUS MOVEMENT
• RAPID MOVEMENT
• WALKING
• CLIMBING
• STOOPING
• CRAWLING

SENSORY/COMMUNICATION DEMANDS

• VISION
• HEARING
• SPEAKING
• JUDGEMENT

ACADEMIC DEMANDS

• READING
• WRITING
• MATH

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a part-time position. Days and hours of work are Monday through Friday, 9 a.m. to 2 p.m.

Travel

Travel is primarily local during the business day.

Experience

Previous customer service experience required (3+ years high volume).

Sales experience preferred; ability to “up sell” preferred.

Possess strong verbal and written skills.

Superior interpersonal skills necessary to build rapport with prospective and existing customers.

Highly motivated with the ability to set priorities; manage multiple tasks.

Work independently with minimal supervision and possess professional, client-focused skills.

Demonstrated ability to learn & apply technical knowledge.

Strong Influence/Persuasion/Negotiation skills.

Moderate technical knowledge required.

Must be reliable and have high personal integrity.

Proficiency with PCs, Microsoft Word, Excel, Outlook, and Internet Explorer.

Education

High School diploma, or equivalent, required.

Additional Eligibility Qualifications

Maintains a valid Driver’s License and be insurable under company insurance provider/program.

Security Clearance

None required for this position.

AAP/EEO Statement

Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status or physical disability. However, preference may be extended to persons of Indian descent in accordance with applicable laws.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.