Position Summary

Nursing Operations Manager | Inpatient Trauma Burn ICU & Step-Down (ORMC)

Location: Orlando Health Orlando Regional Medical Center | Downtown Orlando

Lead One of Central Florida's Most Specialized Critical Care Teams

Orlando Regional Medical Center is seeking a Nursing Operations Manager to provide leadership and operational oversight for our Trauma Burn ICU and Trauma Burn Step-Down Unit. As part of Central Florida's only Level I Trauma Center and Verified Burn Center, this leader will partner with physicians, nursing leaders, and interdisciplinary teams to drive quality outcomes, operational excellence, and an exceptional patient experience while supporting a highly skilled team dedicated to caring for critically injured trauma and burn patients.

Why Orlando Health?

• Education: Preferred Education Program, Tuition Reimbursement, Career Online High School, English Language Learning, and Public Service Loan Forgiveness (PSLF)
• Health: Medical, Prescription Drug Plan, Free Virtual Visits, Flexible Spending Account, Health Savings Account, Dental Plans, and Vision Plans
• Retirement: Up to 5% employer matching contributions 100% vested in OH’s contributions after three years of service with 1,000 hours or more
• Well-Being: TELUS Health, Active and Fit (access to fitness centers at a low rate), Real Appeal Weight Loss Program, Discount Program via PerkSpot, Team Member Pantry, Pet Therapy, Respite Rooms, and Grab and Go Meals
• Life Insurance: Basic Life and Accidental Death & Dismemberment, Supplemental Life, and Dependent Life
• Time Away: PTO, Four weeks paid parental leave, Leave of Absence, Extended Leave Plan, Short-Term Disability, and Long-Term Disability
• Family/Pets: Fertility Benefits, Adoption Assistance, Up to 10 days per calendar year (use for: Back-up Child Care, Back-up Elder Care, and Back-up Pet Care), Virtual Tutoring, OH Way Scholarship, and Pet Insurance
• Voluntary: Auto Insurance, Accident Insurance, Hospital Indemnity Insurance, and Critical Illness Insurance

Responsibilities

Essential Functions

• Evaluates the environment and makes recommendations to ensure delivery of quality service, optimal patient flow and comfort, safety, and compliance with various standards of care, regulatory/governing bodies (e.g., OSHA, JCAHO), infection control, and risk management.
• Plans, leads, organizes, directs, & evaluates the delivery of patient care to achieve sustained outcomes.
• Facilitates a healthy environment that promotes patient and team member safety, high reliability of processes and quality outcomes.
• Embraces workplace diversity and participates in nursing organizational policy formulation and decision making.
• Ensures that a continual improvement approach is implemented to measure actual performance against established standards for nursing and patient care.
• Serves as an agent of change, assisting leaders and team members in understanding the importance, necessity, impact, and process of change.
• Analyzes, develops, and maintains an effective and efficient nursing delivery model that reflects patient and family needs, ultimately achieving desired outcomes.
• Participates in the planning and implementation of new technologies, procedures, and services to support day-to-day operations.
• Identifies, recruits, develops, and retains top talent.
• Responsible for management of team members including recruitment, development, mentorship, retention, supervision, evaluation, and productivity.
• Develops and manages unit/department budget and responds in a cost-effective manner to changing patient and team member requirements.
• Knows and practices sound business and operational excellence.
• Achieves financial and operational benchmarks by developing capital & operating budgets and monitoring all operational expenses.
• Assures development, implementation, and evaluation of an evidence-based, quality clinical nursing practice consistent with nursing research, and organizational and national practice standards.
• Demonstrates initiative and situational leadership skills.
• Ensures the customer experience is exceptional.
• Serves as a liaison between team members and nursing administration.
• Demonstrates professional accountability by maintaining proficiency in assigned role and involvement in professional organizations.
• Facilitates and supports team member involvement in professional and organizational activities.
• Holds self and others accountable to Orlando Health’s mission, vision, and values.
• Demonstrates The Orlando Health Way: Assure, Engage, Unite.
• Performs all other duties as assigned.
• Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Uses working knowledge of risk management concepts.
• Participates in Process Improvement activities as assigned.
• Interprets the appropriate information needed to identify each patient’s requirements relative to their age specific needs and to provide nursing care needed as described in the unit/department’s policies and procedures.

Qualifications

Education/Training

• Graduate of an approved school of nursing with a Bachelor of Science in Nursing (BSN) required.
• Master of Science in Nursing (MSN), Doctor of Nursing Practice (DNP), or Bachelor of Science in Nursing (BSN) with Graduate degree in Business or health-related field preferred.

Licensure/Certification

• Current licensure as a registered nurse in the State of Florida or Nurse Licensure Compact (NLC).
• Current Basic Life Support (BLS) certification.
• May require one or more of the following certifications based on the assigned patient population: * Advanced Cardiovascular Life Support (ACLS) * Pediatric Advanced Life Support (PALS) * Neonatal Advanced Life Support (NALS) * Trauma Nurse Core Course (TNCC)
• National leadership board certification through the American Nurses Credentialing Center (ANCC) or American Organization for Nursing Leadership (AONL) within 2 years.

Experience

• 2 Years as a registered nurse in an acute care