Nurse manager ambulatory clinic operations - tgh specialty clinic

The Nurse Manager of Ambulatory Clinical Operations supports the Assistant Director/Director in overseeing the daily administrative and clinical operations of ambulatory care services. Focuses on ensuring efficient and high-quality patient care across assigned clinics, locations, specialties, service lines. Responsibilities include assisting with operational assessments and improvements, developing departmental clinical guidelines, collaborating with clinic staff to achieve quality outcomes, and managing the hiring and evaluation of team members. Also supports quality improvement initiatives, ensures compliance with regulatory standards, helps manage budgets and expenses, addresses patient and staff concern to enhance satisfaction, and assists in the development and implementation of policies. Responsible for performing job duties in accordance with mission, vision and values of Tampa General Hospital.

Essential Functions:

• Provide administrative and clinical oversight and support for patient care/clinical support related activities at all clinic locations that have been assigned.
• Assumes responsibility for the quality of nursing care within the department.
• Manages the delivery of nursing care and practice of professional nursing in an ambulatory setting.
• Serves as subject matter expert in writing departmental nursing guidelines.
• Ensure clinical team works at top of licensure / responsibility.
• Assists in the preparation and submission of operational budget recommendations for assigned practices, departments, or specialties in support with the senior leadership team. Submission of budget recommendations for FTE and operational expense alignment based on historical trend and FY goals.
• Ensures competence of assigned team members and compliance with regulatory requirements, organizational policy, and performance requirements.
• Builds and fosters collaborative relationships with other departments/service-lines within the organization to stay informed and abreast of new initiatives, products, and services; identifies opportunities to support organizational initiatives, quality, efficiency, effectiveness and world class service excellence.
• Participates and supports implementation of key projects, processes and performance reports, data and analysis; forecast requirements, analyzes variances and initiates corrective actions.
• Implement ongoing quality and operational process improvements through the demonstration of quantifiable clinical and/or operational outcomes, safety management and operational efficiency.
• Creates updates and maintains operational metrics and analytics reporting process including the communication of such metrics and analytics.
• Confers with Assistant Director/Director to review achievements and discuss required changes in goals or objectives resulting from current status and conditions.
• Responsible for patient experience strategy deployment, initiatives, and escalations through operational metrics and identified priorities while ensuring patient flow is supported and proper utilization of all clinic space.
• Updates job knowledge by participating in educational opportunities; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices, participating in professional societies.
• Serve as a liaison between Directors, Physicians, and Staff regarding any clinical and operational challenges.
• Respond to daily operational challenges by understanding issues through rounding, huddles and team member concerns that are brought forward to ensure resolution and support for team members.
• Supports strategy and operational execution of initiatives to expand the services, creation of efficient clinic operations, and supports services through service line initiatives.

Education Qualifications

Bachelor’s Degree Nursing

Licenses and Certifications

Registered Nurse

Experience Qualifications

Four (4) years progressive experience in healthcare setting with at least two (2) of those years in Lead or Supervisory role.

Skills and Abilities

• Comprehensive knowledge of general nursing/medical assistant practices (RN/LPN/MA).
• Strong foundation in nursing practice with current RN licensure and a BSN, demonstrating sound clinical judgment and decision-making.
• Demonstrated advanced knowledge of assigned department operation including policies, personnel and budget management.
• Demonstrated competence in the following leadership functions, abilities, and skills: planning, organizing, staffing, coordinating, reporting, budgeting and ability to lead effectively in a matrix organization.
• Demonstrated strong skills in organization, leadership, and workload management.
• Strong and effective skills in communication, teaching and negotiation.
• Analytical skills related to independently interpreting/analyzing budget and workforce data.
• Ability to maintain current knowledge based of compliance, rules and regulations, and licensure from accrediting boards.
• Ability to be self-directed and capable of priority setting and problem solving.
• Ability to demonstrate effective management skills and techniques.
• Ability to demonstrate patient centered/patient valued behaviors.
• Ability to communicate and collaborate effectively with a diverse group of patients, families and team members.
• Demonstrated ability to use available resources creatively.
• Demonstrated ability to solve problems, influence people, adapt approaches, and deliver results.
• Willing to be flexible and adjust to ongoing changes in health care systems.
• Value experience, competence and sensitivity to working with people of different races and cultures.