Mission Cancer & Blood, part of UI Health Care

is seeking a Clinic Manager to contribute to the oversight and delivery of health care services through leadership and management of clinical services and operations. Lead and manage functions to assure that health services, medical care, medical/health professions education, and research programs are delivered effectively and efficiently. Efforts are focused on organizing, managing, evaluating, and improving health care operations.

Duties to include:

Financial Management

• Develop budget priorities that are responsive to clinic needs and align with institutional strategies and priorities.
• Actively engage with clinic governance in collaboration with hospital and department leaders.
• Provide financial projections and operational recommendations to meet or exceed budget targets.
• Manage financial and productivity data; review and analyze and evaluate performance relative to targets. Investigate gaps in meeting targets and propose adjustments or solutions.
• Actively monitor budgets and evaluate performance relative to targets. Investigate and resolve discrepancies.
• Ensure maintenance and adherence to regulatory standards set by state, federal, UI Healthcare, and University policies and procedures.
• Understand and practice “Lean” standards for clinical operations. Identify opportunities for clinical operations improvement.
• Actively engage with Nursing and departmental leadership to ensure clinical and operational continuity across clinical operations.
• Allocate resources to meet quality and productivity expectations.

Patient Care/Service Delivery

• Identify needs, trends, and forecasts to provide patient care
• Identify trends and determine QA priorities
• Recommend QA and patient/customer satisfaction strategies
• Develop and monitor plans to enhance patient satisfaction
• Work in collaboration with hospital and department leaders, including medical and nursing directors, to implement best practices and new models of care/service.
• In collaboration with hospital and department leadership, ensure that clinical operations are reviewed regularly and in compliance with UI Health Care, The Joint Commission, and other regulatory agencies.
• Oversee and ensure compliance of safety regulations.
• Work collaboratively with nursing, department, and hospital leadership on the review of health care delivery. Identify systematic problems with clinical operations and recommend solutions.
• Review patient satisfaction data and develop, implement, and evaluate plan(s) to improve performance.
• Investigate patient experience concerns and provide follow-up as delegated to ensure patient satisfaction.
• Model and promote the Service Excellence model for patient care and staff satisfaction.

Planning and Goal Management

• Develop action plans for clinical areas that meet strategic goals
• Collaborate with hospital and department leadership to identify opportunities for process improvement and improved efficiencies
• Prepare and/or assist with developing the clinic operating budgets
• Prepare and/or assist with developing plans to ensure excellent patient services and satisfaction scores

Human Resource Management

• Provide feedback to the service unit leadership, detect performance problems and provide recommendations regarding corrective action as necessary
• Hold staff members accountable for high performance and high engagement by articulating expectations, monitoring performance, and providing feedback consistently across areas of responsibility.
• Prepare and/or assist with developing resource allocations and staffing models.
• In collaboration with human resources, finance, hospital administration, and department leadership, use analytical tools related to workforce utilization and productivity and other operational metrics relevant to workforce management.
• Prepare and/or assist with developing workforce models aligned with clinical demand and efficiency.
• Working closely and collaboratively with Human Resources, complete performance evaluations, propose salary increases and career development plans
• Schedule and direct work activities of assigned clinic staff

Communication & Collaboration

• Advocate for the needs of the clinic with healthcare and department leadership
• Collaborate with the clinic medical director and nursing and clinic leadership regarding program development, process improvements, and equipment budgets
• Facilitate and foster a collaborative relationship among staff and hospital and department leadership in a positive manner
• Provide administrative interface and actively collaborate with hospital and department administration
• Represent the clinic in meetings or on committees within UI Health Care
• Work to ensure that all employees are respected and treated consistent with University policies

Education Programs and Research Administration

• Provide clinical education to develop staff competency
• When relevant, oversee clinical education activities and agreements with other educational institutions
• Manage appropriate staff level development initiatives to drive quality care and patient satisfaction
• Collaborate with research staff to ensure clinical and research needs are met

Joining University of Iowa Health Care means becoming part of a world-class academic health system that offers a mission you can believe in, resources and support you need to excel, and a community where your impact is felt every day. We’re providing patient care with expertise and compassion, advancing groundbreaking research, and teaching and training tomorrow’s health care professionals. Together, we’re changing medicine and changing lives across Iowa and beyond.

Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, generous leave policies, 24/7 support services, well-being resources, and access to our UI Health Care specialists and care teams.

Grow professionally with advanced training, leadership development, and tuition assistance. Enjoy a rich quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.

As part of the Hawkeye community, you’ll find a balance of career fulfillment and quality of life. Join us in working together to make all of Iowa better

Percent of Time: 100%
Work Schedule: Monday – Friday, 40 hours/ week, Hours generally worked between 7:00am-5:30pm
Location: Des Moines, IA Mission, Cancer & Blood
Pay Grade: 6A https://hr.uiowa.edu/pay/guide-pay-plans

Benefits Highlights:

• Regular salaried position located in Des Moines, Iowa
• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
• For more information about Why Iowa?, click here

Required Qualifications:

Education Requirements:

• Master’s degree in Nursing, Hospital and Health Administration, or Business Administration or equivalent combination of education and experience

Experience Requirements:

• At least 3 years of comprehensive progressive healthcare leadership/administrative experience
• Expertise in financial management, data analysis, practice management, and human resources
• Experience with budget management (e.g., regular use of institutional financial reports to meet monthly and annual targets)
• Demonstrated ability to lead change
• Excellent written and verbal communication skills
• Strong interpersonal skills and high emotional intelligence
• Demonstrate job-related experience with fostering a welcoming and respectful work/academic environment and/or otherwise demonstrate their ability to foster a welcoming and respectful work/academic environment for people from all types of backgrounds and viewpoints

Desirable Qualifications

• Previous physician practice and clinic management experience
• Previous experience in an academic medical center
• Previous experience in the administration and management of clinical settings
• Demonstrated results in improving patient satisfaction levels
• Demonstrated results in improving clinical operations
• Experience managing in a matrix reporting and unionized environment
• Previous experience with oversight of multiple types of professional staff
• Experience with program development

Application Process:

In order to be considered, applicants must upload a resume and cover letter (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.

Job openings are posted for a minimum of 7 calendar days.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

References: Five professional references will be requested and required at a later step in the recruitment process

This position is not eligible for University sponsorship for employment authorization.

With additional questions, please reach out to Brenna Ballo (brenna-ballo@uiowa.edu)