Noc / service management analyst

Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world’s leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.

Job Title: NOC / Service Management Analyst

Location: Dallas, TX

5 Days Onsite

Experience Level: 2 - 4 Years

Job Summary:

The NOC / Service Management Analyst is responsible for monitoring enterprise network and system health, managing incidents, and ensuring timely communication and coordination during outages. This role serves as a critical link between monitoring operations and technical support teams, ensuring service continuity and operational excellence.

Key Responsibilities:

• Monitoring & Alert Response: Monitor network and system health using enterprise monitoring tools. Respond to alerts and collaborate with Level 2/Level 3 support teams for troubleshooting and resolution. Escalate issues appropriately based on severity and impact.
• Knowledge Management: Maintain and update Knowledge Base (KB) articles with handling instructions for recurring alerts and incidents. Ensure KBs are accurate, accessible, and aligned with current operational procedures.
• Incident Management: Ensure all incident details are accurately documented in ServiceNow, the system of record. Act as Incident Manager during technical bridge calls for major outages. Coordinate resources and send timely communications during major incidents. Verify startup and shutdown procedures for critical applications. Confirm successful completion of critical job KPIs and batch processes.
• Vendor & Change Coordination: Communicate vendor-related outages to L2/L3 teams.

For more information and other jobs available please contact our recruitment team at careers@tekfortune.com. To view all the jobs available in the USA and Asia please visit our website at https://www.tekfortune.com/careers/.