Job Description:

Shift:

• 2nd Shift: 3:15 PM – 11:15 PM CDT
• 3rd Shift: 11:15 PM – 7:15 AM CDT

Job Summary

We are seeking a skilled NOC Engineer to monitor, support, and maintain mission-critical network and telecommunications infrastructure. The role involves network monitoring, incident management, troubleshooting connectivity issues, and ensuring high system availability.

Experience with telecom networks, operational technology (OT), and railway communications environments is highly desirable.

Required Experience & Skills

• 3+ years of experience in NOC, Network Operations, Telecom, ISP, or Network Support Environments
• Strong knowledge of:
• TCP/IP
• Routing & Switching
• VLANs
• DNS/DHCP
• VPNs
• Network Monitoring Tools
• Hands-on troubleshooting of routers, switches, firewalls, and WAN connectivity
• Experience supporting Telecom Carrier, ISP, or Enterprise Networks
• Linux administration and troubleshooting experience
• Understanding of Incident Management, Problem Management, and Root Cause Analysis
• Strong communication and documentation skills

Key Responsibilities

• Monitor and support enterprise and OT network infrastructure
• Perform network fault detection, troubleshooting, and incident resolution
• Support microwave radio communication and backhaul systems
• Coordinate with telecom vendors, ISPs, and third-party providers
• Manage incidents, escalations, and SLA-driven service restoration
• Support Linux-based systems and applications
• Execute maintenance activities, upgrades, and configuration changes
• Create incident reports and RCA documentation
• Participate in shift-based and on-call operations
• Experience in railway, transportation, or critical infrastructure environments
• Knowledge of:
• Positive Train Control (PTC)
• Centralized Traffic Control (CTC)
• Rail Communication Networks
• SCADA and OT environments
• Experience with SolarWinds, PRTG, Nagios, Zabbix, or similar tools
• Certifications:
• CCNA / CCNP
• CompTIA Network+
• RHCSA / LPIC / Linux+