Role Overview

We are looking for a .NET Developer to support Application Maintenance Services (AMS) in a 24x7 production support model. The role involves handling L1 and L2 support activities, troubleshooting application issues, and implementing minor enhancements for business-critical applications.

Key Responsibilities

L1 Support Responsibilities:

• Monitor application health, alerts, and job schedules.
• Perform initial triage of incidents and service requests.
• Resolve basic issues related to application functionality, UI, and job failures.
• Ensure timely ticket acknowledgment and resolution as per SLA.
• Escalate complex issues to L2/L3 teams where required.
• Maintain logs, runbooks, and operational documentation.

L2 Support Responsibilities:

• Analyze and resolve application defects and production issues.
• Perform root cause analysis (RCA) and implement corrective actions.
• Fix bugs and minor code issues in .NET applications.
• Handle data corrections and database-related issues.
• Support deployment and release activities in coordination with DevOps teams.
• Work on performance tuning and optimization of applications.

Technical Skills Required

• Strong experience in .NET technologies (C#, ASP.NET, .NET Core).
• Experience with Web APIs, MVC architecture, and microservices.
• Solid knowledge of SQL Server (queries, stored procedures, performance tuning).
• Familiarity with frontend technologies (JavaScript, HTML, CSS; Angular/React is a plus).
• Experience with IIS server management and debugging.
• Knowledge of version control tools (Git, TFS, Azure DevOps).
• Exposure to logging and monitoring tools (App Insights, Splunk, ELK, etc.).

Desired Skills

• Understanding of ITIL processes (Incident, Problem, Change Management).
• Experience with ticketing tools such as ServiceNow, Remedy, or Jira.
• Exposure to cloud platforms (Azure preferred).
• Familiarity with CI/CD pipelines and DevOps practices.
• Domain experience in Banking, Insurance, or Healthcare is an advantage.

Shift Requirements

Willingness to work in a 24x7 rotational shift model (including weekends and holidays). Participate in on-call support rotation.

Qualifications

Bachelor’s degree in Computer Science / IT / Engineering or related field.

Soft Skills

• Strong troubleshooting and analytical ability.
• Good communication and stakeholder management skills.
• Ability to work under pressure in a high-availability environment.
• Proactive mindset and strong team collaboration skills.