Neighborhood relationship manager

Description - External

Salary: $67,000.00 - $80,595.00

Posting expires: 10/20/2026

The Ombudsman Specialist/Neighborhoods Relationship Manager provides specialized support to the Ombudsman of Neighborhoods and serves as a liaison.

Key Roles

• Attend NPU and Neighborhood Association meetings.
• Receives referrals for escalations and issues requiring Ombuds services.
• Shuttles concerns to Ombudsman of Neighborhoods, Departments, etc.
• Partners with Ombudsman of Neighborhoods to shuttle diplomacy, develop solutions and paths to conciliation.
• Provide resource referrals and recommendations.
• Serves as a confidential point of contact for the intake of concerns and inquiries.
• Spearheads dashboard and manages outgoing correspondence to NPU’s and Neighborhood Associations.
• Operates within the protocol, role, and function of an organizational Ombuds according to the practices of The International Ombudsman Association and US Ombudsman Association.

Knowledge, Skills & Abilities

This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list.

• Knowledge of neighborhoods and communities in Atlanta.
• Knowledge of best practices for neutrals and organizational ombudsman protocols.
• Knowledge of the best national practices for community engagement.
• Ability to manage complex projects and work with a team to achieve results.
• Strong verbal, written and presentation skills. Ability to work collaboratively to arrive at constructive solutions.
• Knowledge of marketing and communication software (i.e., Adobe Creative Suite).

QUALIFICATIONS

Qualifications - External

Bachelor’s degree in liberal arts, urban planning, public administration, or related field (Equivalent professional experience may be considered for substitution for the required degree on an individual basis).

3-5 years of community engagement or constituent service experience.

Preferred Education & Experience

Master’s degree in liberal arts, counseling, urban planning, public administration, or related field. Direct experience in community development and outreach.

5-7 years of progressive project management experience.