The Next Level of Fire & Life Safety Leadership

With more than two centuries of combined history, brands like Kidde, Kidde Commercial, Edwards, GST, Badger, and Aritech have been leading the way in protecting people and property around the world. Now, we’re taking that leadership to the next level. Kidde Global Solutions brings together the most trusted and iconic brands in safety, building upon our shared experience and expertise to address the needs and challenges of more customers in more places. With an unmatched portfolio of solutions and services, and a commitment to constant innovation we’re elevating the standards for an entire industry – and establishing the next level of fire and life safety leadership.

At Kidde Global Solutions, you’re joining a global technology leader in fire and life safety solutions and our employees are the heart of it all. With industry-defining brands in life safety and security, you’ll be part of a legacy of leadership working with cutting-edge technologies that protect lives and property worldwide. As a leading fire safety brand, our mission is to provide solutions that protect people and property from the effects of fire and related hazards. We’re committed to expanding our impact and providing dynamic opportunities for growth within our team. You’ll be part of a company that prioritizes quality, integrity, collaboration, and customer care, with the resources, training, and incentives to ensure your success every step of the way.

If you’re ready to take the next step in your career and be part of an innovative, mission-driven team, apply now!

About This Role

We are seeking a strategic, execution‑focused, and financially disciplined National Service Manager to lead, scale, and optimize our national service program across fire alarm and life safety systems. This role owns end‑to‑end service execution—ensuring consistent, compliant, and profitable delivery of inspections, preventative maintenance, break/fix service, and emergency response across all geographies.

This leader will hold full operational and P&L accountability for the service division, serving as the senior point of contact for national customers while building a scalable operating model supported by a robust subcontractor network and a growing internal team. While Sales owns revenue growth, Service owns flawless execution, margin protection, and customer retention.

The ideal candidate views service not as a cost center, but as a strategic operating engine—balancing compliance, responsiveness, customer experience, and financial performance at national scale.

Key Responsibilities

• National Service Program Leadership & Scaling
• Financial & P&L Ownership
• Subcontractor Network Expansion & Management
• National Accounts Execution & Client Management
• Team Leadership & Organizational Growth

Basic Qualifications

• High School Diploma
• 7+ years' experience in national or regional service operations leadership within fire alarm, life safety, or regulated field service environments

Preferred Qualifications

• Service Focus: Deep experience supporting inspections, preventative maintenance, break/fix service, and emergency response (installation excluded).
• Financial Acumen: Proven P&L ownership, budgeting experience, and track record of margin improvement.
• Vendor Management: Extensive experience building and managing large third‑party subcontractor networks.
• Contracting Knowledge: Strong understanding of service contracts, MSAs, SLAs, and commercial service terms.
• Leadership: Demonstrated ability to scale teams and lead operational organizations in fast‑paced environments.
• Technology: Proficiency with FSM platforms, CRM systems (Salesforce, HubSpot, Buildops, Service trade, Service titan, Service Channel or similar), and advanced Excel/reporting tools.

Compensation and Benefits

Individuals may be eligible for an annual performance bonus based on both individual and company’s performance. The final compensation for this position will be set based on the individual’s knowledge, skills, and experience as it relates to the job requirements. Kidde Global Solutions is committed to providing a competitive benefits package to our employees including medical, dental, and vision coverage, life and disability insurance, retirement plan, paid time off (vacation, sick, company holidays), 401(k) with employer match, EAP assistance, and more.

World Leaders in Fire and Life Safety

Kidde Global Solutions is a world leader in fire & life safety solutions tailored for complex commercial facilities to homes. Through iconic, industry-defining brands including Kidde, Kidde Commercial, Edwards, GST, Badger, and Aritech, we provide residential and commercial customers with advanced solutions and services to protect people and property in a wide range of applications, all around the globe.

Kidde Global Solutions is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by federal, state, or local laws.