What Drives Success

Position Summary

The National Account Program Specialist is an operations-focused role designed to improve seller productivity and strengthen the National Accounts operating system. Working closely with National Account Managers, Sales Leadership, and cross-functional partners, this role supports reporting, CRM administration, process governance, pricing support, and business operations to ensure consistent execution and scalable growth across National Accounts programs.

Key Responsibilities:

• Reporting & Analytics: Develop, maintain, and distribute recurring sales, customer, and operational reports. Support business reviews, dashboard management, KPI tracking, and ad hoc reporting requests.
• CRM Administration: Maintain customer records, account hierarchies, contacts, opportunities, and program data. Ensure CRM data integrity and adherence to governance standards.
• Process Governance: Document and maintain standard operating procedures, support process improvements, and drive consistency across National Accounts workflows.
• Pricing Support: Coordinate pricing submissions, documentation, implementation, requests for proposals, activities, and ongoing maintenance to ensure accuracy and compliance.
• Operational Coordination: Support project tracking, internal communications, meeting preparation, and cross-functional coordination activities.
• Business Support: Partner with Strategic Account Managers and Sales Leadership to improve visibility, productivity, and execution discipline across the organization.

What We Are Looking For

• Bachelor's Degree preferred (or equivalent professional experience).
• Minimum of 2-4 years of experience in sales operations, business support, account administration, customer support, or related business functions.
• Strong proficiency with Microsoft Excel, CRM platforms (Salesforce preferred), and Microsoft Office Suite.
• Demonstrated analytical, organizational, and problem-solving skills.
• Ability to manage multiple priorities and collaborate effectively across functions.
• Experience with reporting, business analytics, or process improvement initiatives preferred.

Who We Are

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.