Multi-site general manager - urgent care

About the Role

NextCare Urgent Care is seeking a dynamic and organized Multi-site General Clinic Manager to lead our team in [City or Cities/State]. In this role, you will be the heartbeat of the clinic, managing facility resources and staff to ensure we deliver high-quality patient care with optimum efficiency. From financial oversight and staff development to maintaining a therapeutic environment, you will play a pivotal role in upholding the NextCare Commitment to Our Mission.

Key Responsibilities

• Operations Management: Ensure smooth clinic operations and patient flow. Maintain compliance with regulatory standards (COLA, standing orders, etc.) and participate in audits.
• Team Leadership: Recruit, train, and evaluate staff performance. Manage scheduling for receptionists, medical assistants, and radiology technicians to ensure adequate coverage.
• Financial Oversight: Manage clinic expenses, revenue, and profit/loss statements. Provide input for annual budgets and monitor scorecards for coding and reimbursement accuracy.
• Patient Experience: Address patient concerns promptly using exceptional customer service skills. Collaborate with Sales & Marketing to drive new patient volume.
• Clinical Support: Maintain a safe environment and keep clinical skills sharp to provide backup for front or back-office departments as needed.
• Growth: Attend regional meetings and participate in professional development to stay ahead of healthcare trends.

Qualifications

Required:

• Education: Minimum of a High School diploma or equivalent.
• Certification: Current healthcare professional-level CPR certification (AHA, ARC, ASHI, or NSC).
• Availability: Ability to participate in on-call assignments and manage multiple sites if required.

Preferred (Valued but not Required):

• Education: Bachelor's Degree or other advanced medical/academic degree.
• Experience: 3+ years of management experience in a healthcare/medical office environment.
• Skills: Strong Human Resources and financial management background; proficient typing and computer skills.

Physical Demands & Work Environment

• Physical: Ability to stand, walk, sit, and lift/move up to 40 pounds.
• Environment: Must be comfortable working in a fast-paced clinical setting with exposure to various patient illnesses and unpredictable situations.

Why NextCare?

At NextCare, we treat our patients and co-workers with sincerity and respect. We offer a professional growth environment where your leadership directly impacts the health of the Fayetteville community. Ready to lead? Apply today to join the NextCare team!