Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

GENERAL SUMMARY:

The MSW Inpatient Case Manager provides compassionate therapeutic intervention and social work services to patients and their families, honoring their dignity and supporting them through their healthcare journey. You will help enhance comprehensive, integrated, and uninterrupted care in the hospital while fostering meaningful continuity of care in the community. You will build positive, respectful relationships with patients, families, visitors, and colleagues, creating an environment of trust and collaboration in accordance with organizational and departmental policies and procedures.

KEY RESPONSIBILITIES:

• Provide compassionate social work assessment and therapeutic intervention, recognizing the unique circumstances and needs of each patient and family
• Facilitate comprehensive discharge planning and community resource coordination, ensuring patients and families feel supported and informed throughout their transitions
• Conduct thoughtful case documentation and chart recording that honors patient confidentiality while supporting coordinated, person-centered care
• Collaborate with interdisciplinary healthcare teams to develop and implement care plans that address the social, emotional, economic, and familial factors affecting patient wellbeing
• Build and maintain effective community partnerships and referral networks to ensure continuity of care and access to supportive services
• Provide counseling and psychosocial support that acknowledges the whole person and their lived experience
• Advocate for patients and families, ensuring their voices are heard and their needs are prioritized in care planning
• Demonstrate cultural humility and sensitivity in all interactions, recognizing the diverse backgrounds and perspectives of those you serve
• Contribute to a supportive hospital environment through collaborative communication and professional consultation with colleagues

Qualifications

EDUCATION/EXPERIENCE REQUIRED:

Master's degree in Social Work required. Three (3) years of clinical experience. Knowledge of social work practices, individuals, case recording, chart documentation, community referrals, and effective networking techniques to coordinate services for patient outside of the hospital is required. Familiarity with general medicine psychiatry, psychology and sociology and how social, familial, economic, and individual factors affect how an individual functions required. Knowledge of child and adult protection laws, state Medicaid guidelines, NASW code of ethics (professional standards), and confidentiality and privacy, as applicable to the area of specialty is desired. Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient population(s) served. Ability to demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of the patient's requirements relative to his or her population-specific and age-specific needs. Ability to make independent decision regarding clinical, psycho-social patient are and to provide input regarding the organization and functioning of the hospital unit required. Highly effective verbal and written communication skills are necessary to conduct successful counseling, social services, supervision of students, consultation with colleagues and documentation of patient counseling session. Strong collaboration, communication, and interpersonal skills. Excellent organization and time management skills. Knowledge of computers, Electronic Health Records, data base systems and utilization review/case management documentation systems. Desire to work collaboratively and proactively with healthcare teams and other hospital-based interdisciplinary teams. Knowledge of CMS, commercial payer requirements and hospital financial/ reimbursement processes desired. Excellent written/verbal communication skills, critical thinking skills, creative problem-solving skills, good organization, and planning skills. Must be self-directed, have the ability tolerate frequent interruption and work in a fast-paced work environment.

CERTIFICATIONS/LICENSURES REQUIRED:

Licensed Social Worker (LMSW) with a valid, unrestricted State of Michigan license. Certification in Case Management (CCM) by the Commission for Case Management Certification (CCMC) or Accredited Case Manager (ACM) by the American Case Management Association preferred.