MPTA Records and Information Manager

Department: Charlotte Area Transit System Department

Salary: $94,029.00 - $135,167.54 Commensurate with Experience

Thank you for your interest in joining the team that keeps Charlotte moving, at a very exciting time for our organization. At the Charlotte Area Transit System (CATS), we’re committed to delivering safe, reliable, and innovative transit services for our growing community, and we value employees who bring professionalism, passion, and a commitment to public service.

This position is currently employed by CATS, a department of the City of Charlotte. With the passage of the PAVE Act and last year’s sales tax referendum, CATS is preparing to transition from a City department to the newly created Metropolitan Public Transit Authority (MPTA). The MPTA was established to strengthen regional transit governance, improve accountability, and support long‑term investment in mobility. It’s an important and exciting step forward for transit in our region.

Employees hired into this role will remain City employees through December 31, 2026, and will transition to MPTA employment on January 1, 2027. Benefits and compensation will follow City provisions through 2026 and shift to MPTA provisions in 2027, with clear information shared in advance. Your core duties, reporting structure, and daily responsibilities will remain consistent, with no break in service. If anything delays the transition, your City employment, including compensation and benefits, will remain in place until the move to the MPTA occurs.

The creation of the MPTA positions us for a more modern, sustainable, and efficient transit system, one that can better support the Charlotte region for decades to come. We’re excited about what’s ahead and appreciate your interest in being part of it.

SUMMARY

The Records & Information Management (RIM) Manager oversees the development, implementation, and maintenance of CATS’ records and information governance program. This position ensures that physical and electronic records are properly created, retained, protected, and disposed of in compliance with Federal, State, and local requirements. The position owns records procedures and system business requirements, Legal provides disclosure and legal-hold guidance, and IT owns technical infrastructure and cybersecurity.

The RIM Manager leads agency-wide efforts to standardize recordkeeping practices, coordinate metadata and file structures within document management systems, and train staff in proper information management procedures. The role also serves as a key liaison between the Quality Assurance Department, Legal Division, and Information Technology to ensure records integrity and accessibility across all CATS divisions.

Major Duties and Responsibilities:

The following duties are standard for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.

• Serves as MPTA’s primary administrative coordinator for public records requests, managing intake, tracking, clarification, departmental assignments, collection, review coordination, production, and closure.
• Coordinates searches across departments and systems; documents search methods and verifies the completeness of responsive records.
• Communicates with requesters about request scope, progress, record availability, and delivery arrangements.
• Coordinates with Legal on disclosure requirements, exemptions, redactions, disputed requests, and sensitive matters; implements approved disclosure decisions.
• Maintains request logs, correspondence, search documentation, redaction records, and copies of released materials.
• Coordinates preservation of potentially responsive records and implementation of legal holds with Legal, IT, and departmental custodians.
• Establishes procedures and monitors response timeliness, outstanding requests, workload, and production quality.

Program Leadership and Policy Development

Develops, implements, and maintains the agency-wide Records & Information Management (RIM) program in accordance with Federal, State, and local regulations.

Records Systems and Technology

Leads development of business requirements for the digital records management system.

Training, Oversight, and Compliance

Supervises the work of records staff and records representatives across all divisions.

Program Reporting and Continuous Improvement

Develops and maintains performance metrics for RIM compliance and efficiency.

Collaboration and Integration

Coordinates with Legal, IT, and Quality Management Systems staff to align RIM policies with broader compliance and data management strategies.

Core Competencies:

The position requires demonstrated competency in the following areas:

• Analytical Thinking and Problem Solving
• Quality Orientation and Compliance Oversight
• Technical Systems and Data Stewardship
• Documentation and Process Standardization
• Communication and Cross-Functional Partnership
• Accountability and Independent Judgment

Minimum Qualifications:

• Bachelor’s degree in Library Science, Information Management, Business Administration, or a related field.
• Minimum of seven (7) years of progressive experience in records management, archives, or information governance, including at least three (3) years in a supervisory or management role.
• Experience implementing or managing organization-wide records programs, retention schedules, and document management systems.

Preferred Qualifications:

• Professional certification such as Certified Records Manager (CRM), Certified Information Professional (CIP), or ARMA International designation.
• Experience working in a public agency, transit system, or regulated environment with complex retention and reporting requirements.
• Familiarity with enterprise content management (ECM) platforms.

Working Environment and Physical Demands:

Works in a combination of office and records storage environments, with regular use of computers, scanners, electronic document management systems, and other standard office equipment.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte.

HOW TO APPLY

Apply online.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.