Job Description:

ESSENTIAL JOB FUNCTIONS

Conducts and documents comprehensive assessment of client and/or client’s needs.

Participates in development of client’s service plan, consistent with assessment.

Arranges for delivery of needed services, as identified in assessment.

Assists client in accessing needed services through, for example, referrals or linkages.

Monitors client’s progress by making referrals, tracking client’s appointments, performing follow-up on services rendered, and performing periodic reassessments of client’s changing needs.

Performs advocacy activities on behalf of client (e. g., writing letters to expedite entitlement payments, encouraging client or family members to advocate on their own behalf).

Prepares and maintains case records documenting contacts, services needed, reports, client’s progress, etc., in accordance with SCS and regulatory standards.

Provides case consultation (i.e., consulting with service providers/collaterals in determining client’s status and progress).

Communicates with supervisor about issues related to case management, resourcing, service collaboration, and development of new resources.

Provides psychosocial education to clients and/or family members to increase their understanding of client’s illness, physical condition, or social situation.

Performs crisis assistance (i.e., intervention on behalf of client, making arrangements for emergency referrals, coordinates other needed emergency services).

May serve as Primary Case Coordinator (PCC), with volume and complexity of PCC assignments depending on incumbent’s skill and autonomy.

EDUCATION

Bachelor’s degree in social work, Psychology, Sociology, Human Services, or related field as approved by Medicaid, or as required by applicable funding source.

EXPERIENCE

At least one (1) year of full-time employment experience post Bachelor’s working directly with adults or ACT (Assertive Community Treatment) population (with direct daily contact) in a human service setting.

No experience with relevant master’s degree.

REQUIREMENTS

Completion of state-required case management/service coordination course within six months of date of employment.

COMPANY OR PERSONAL VEHICLE USAGE:

Yes

PHYSICAL DEMANDS

Position requires lifting of twenty pounds maximum, with frequent lifting and/or carrying of items weighing up to ten pounds or requires significant periods of walking or standing.

Exposure to threat of bodily harm from clients or families.

Normal tasks may involve exposure to blood, bodily fluids, or tissue.

May involve 24-hour on-call responsibilities.

Ability to work a flexible schedule including evenings and weekends.