Job Purpose:

This role serves as a critical operational bridge between Enterprise Operations, Network Operations, and Real Estate Operations. This role ensures alignment across facility readiness, central office reliability, and strategic customer service delivery, while driving consistent processes, performance metrics, and incident resolution across these domains.

The position focuses on operational integration, readiness assurance, incident support, vendor coordination, and performance management to ensure that facilities and network environments fully support the installation, repair, and ongoing reliability requirements of core, special, and strategic services.

Essential Functions:

• Serve as primary liaison between Network Operations and Real Estate & Facilities
• Ensure facility readiness (power, space, access, environment) to support network operations and SLA-driven services
• Validate readiness for service turn-ups, expansions (New Build), upgrades, and decommissions (Network Transformation)
• Resolve facility-related risks impacting operations (e.g., power, HVAC, security, redundancy)
• Lead coordination for major incidents and facility-related escalations; ensure root cause analysis is completed and process improvements implemented
• Coordinate delivery of BAU Facilities and Power capital projects and "Exception" projects as assigned.

Education:

Four years of College resulting in a Bachelor's Degree or equivalent

Relevant Work Experience:

5 to 7 years in related field

• Experience in network operations, facilities operations, or telecommunications field services
• Prior exposure to incident, change, or service management disciplines required

Special Knowledge, Skills and Abilities:

• Strong understanding of central office environments and Power, HVAC and facility dependencies in telecom networks
• Working knowledge of analog and digital transmission concepts
• Working knowledge of network architecture and service dependencies
• Proven ability to analyze operational risks, drive cross-functional alignment and lead through influence rather than authority
• Excellent communication, documentation, and escalation skills
• Strong analytical, organizational, and problem-solving capabilities

Supervisory Responsibility:

This position has one or more employee direct reports. Approximately 3 non-union salaried HT employees.