Overview

Monday and Wednesday 8:30am - 5:00pm; Friday 8:30am - 12:30pm

Compensation We Offer

The initial compensation for this position ranges from $23.00 - $28.23 per hour; depending on experience, location, and internal equity considerations.

Possible Additional Compensation

Possible Bilingual Differentials: Up to 7.5% for qualifying direct-service roles; up to $80.00/month flat fee for qualifying non-direct service roles.

Benefits We Offer

Benefits Eligibility starts on day ONE. We provide a robust benefits package which includes medical, dental, vision, See our Benefits Page HERE. 401K Employer Match up to 4%. Competitive Time Off Plans. Must meet eligibility requirements based on employment status.

Pay Range

$23.00 - $28.23

Job Summary

The Mental Health Outreach Specialist is responsible for outreach and engagement activities for people who are experiencing homelessness and have mental health disorders. Outreach Specialist will engage individuals living on the streets and will provide case management, housing navigation and benefit establishment services. Outreach Specialist will provide frequent follow-up with individuals served and provide regular communication on outcomes obtained.

Responsibilities

• Provide strength-based outreach to encourage people who have mental health disorders and are experiencing homelessness to engage in available services including benefits, mental health, medical and substance use disorder services, and housing programs.
• Develop rapport and maintain effective and positive working relationships with clients through frequent visits.
• Assess client needs and characteristics; identify short-term and long-term needs, provide resources and referrals based on the client needs.
• Drive agency-provided or personal vehicles and transport clients to facilitate linkages and placements as necessary.
• Attend collaborative meetings with referring parties to discuss outcomes and address barriers encountered.
• Document all services per funding and compliance requirements including maintaining log of daily activities.
• Develop and maintain collaborative working relationships with various public and private service agencies, community groups, and the faith-based community to obtain services for clients.
• Research community resources that benefit clients and enhance services provided.
• Process applications or registration forms for services.
• Gather and document various types of data to better understand client needs and assess client eligibility for community resources; enter data into the Homeless Management Information System (HMIS) and the Coordinated Entry System (CES).
• Attend community meetings, project updates, and case management meetings as needed.
• Attend and participate in staff meetings and trainings.
• Model Pacific Clinics' approach, mission and core values in all communication and correspondence.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• High School Diploma or GED.
• Three years of applicable work experience providing case management or counseling service with individuals with mental health disorders and/or persons experiencing homelessness.
• May be called upon to drive on agency business. Needs acceptable MVR and appropriate insurance coverage.

Job Competencies

• Knowledge of community resources and public assistance benefits for at-risk populations
• Principles and techniques of interviewing and paraprofessional counseling.
• Networking approaches to identify client relevant support services.
• Principles and practices of effective communication and conflict resolution.
• Basic techniques of record keeping.
• Safe driving principles and practices.
• Excellent computer skills and ability to work in Windows environment and with an Electronic Health Record.

Physical Requirements

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Driving Required Will not have unsupervised contact with children. Requires full background check and TB Exam. We are Equal Opportunity Employer, which includes providing reasonable accommodations for individuals with a disability. We will consider for employment, qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.