Mental Health Outpatient Specialist

Location: Miami, FL

Commitment: Full-Time

Summary

The Mental Health Outpatient Specialist will perform clinical tasks as well as provide clerical support to Mental Health Outpatient services.

Responsibilities

• Perform basic office tasks, including managing the check-in and check-out process of all MH Outpatient Clinics, including but no limited to AOPC, Child, Day Treatment and Ph.B.
• Be able to complete orders, respond to the queue in Cerner EMR.
• Take phone calls, compile client paperwork, organize and gather client folders for providers, and provide other clerical support, as needed.
• Demonstrate sensitivity with this client population, respond to STAT codes and work with providers to de-escalate or escort clients to Crisis during emergent situations.
• Obtain vital signs and urine specimens when necessary.
• Deliver urine specimens to the lab may also be required.
• Provide support to and oversee Day Hospital Program workflow, as needed.
• Initiate contacts with Managed Care Organizations and obtain authorization for treatment.
• Enter vouchers and manage client scheduling.
• Demonstrate knowledge of the several State Outcome Measures programs in Mental Health Outpatient Clinics.
• Demonstrate behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).
• Perform all other related job duties as assigned.

Experience

Generally requires 0 to 3 years of related experience.

Education

High school diploma is required.

Skill

Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with critical thinking and professional composure. Ability to understand and follow instructions. Ability to exercise sound and independent judgment. Knowledge and skill in use of job appropriate technology and software applications.

Credentials

American Heart Association and any additional applicable life support certification for Healthcare Providers may be required at the unit level upon hire with at least 6 months validity and maintenance at JHS for the duration of employment.

Unit Specific Credential

AHA Basic Life Support (BLS) with 6 months validity.

Working Conditions

Physical Requirements

Job function is sedentary in nature and requires sitting for extended periods of time. Function may require frequent standing or walking. Must be able to lift or carry objects weighing up to 20 pounds. Jobs in this group are required to have close visual acuity to perform activities such as: extended use of computers, preparing and analyzing data and analytics, and other components of a typical office environment. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).

Environmental Conditions

Jobs in this group are required to function in a fast paced environment with occasional high pressure or emergent and stressful situations. Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public. Function is subject to inside environmental conditions, with occasional outdoor exposures. Possible exposure to various environments such as: communicable diseases, toxic substances, medicinal preparations and other conditions common to a hospital and medical office environment. May wear Personal Protective Equipment (PPE) such as gloves or a mask when exposed to hospital environment outside of office. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).