Mental health court case manager #1905 - mental health court - unassigned division

Description EMPLOYEES IN THIS POSITION OBSERVE THE DRUG SCREENING PROCESS FOR MALE INDIVIDUALS. Hamilton County follows the Federal Work-place Drug Testing Guidelines. Section 8.1(b) of the Federal Work-place Drug Testing Guidelines requires that the gender of the observer match the donor's gender and the gender of the monitor matches the donor's gender unless the monitor is a medical professional as described in Section 8.12. BASED ON FEDERAL GUIDELINES, ONLY APPLICANTS OF THE MALE GENDER WILL BE CONSIDERED FOR THIS POSITION.

Under general supervision, performs a variety of casework duties in support of the Mental Health Court Program; provides critical client support to justice-involved mental health consumers, family members and designated others; implements program activities; link, monitor, and coordinate consumer services through treatment providers and community resources; participates in Mental Health Court staffings and dockets, provides updates on client process; participates in research and program evaluation; provides statistics as requested by administration;

ESSENTIAL FUNCTIONS : (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, physical requirements, knowledge, skills, abilities, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.) This is a Fair Labor Standards Act defined Exempt Position - Exempt positions are excluded from minimum wage, overtime regulations, and other rights and protections afforded nonexempt workers. The employee in this position is paid a salary rather than an hourly wage for this position. FLSA does not limit the amount of work time an employer may require or expect from any exempt employee, on any schedule. Hamilton County Government expects an employee in this position to complete the work assigned regardless the amount of hours involved in completing the tasks assigned.

Tasks Supervises and oversees individuals placed in Mental Health Court (MHC) as an alternative to incarceration; provides daily intensive case management to identified participants; conducts interviews to verify suitability for the program and to make sure the applicant understands the program requirements; identifies physical, social and emotional needs of participants; supports individuals in identifying their strengths and building upon them; develops the problem-solving skills and the self-efficacy of the individuals served; addresses issues with individuals experiencing mental health and related stresses; compiles information relating to criminal justice matters, family and personal history, education, work experience and health records; meets with participants, family members, friends and other affected parties, as necessary; liaises with other members of the Mental Health Court team and treatment providers to ensure there is a continuum of care and evidence-based practices are followed; advocates for participants and their needs; appears and testifies in court.

Manages, oversees and supervises a caseload of identified Mental Health Court participants; teaches participants and/or family members about their conditions, preventative measures to maintain or improve their condition; refers participants to appropriate resources in the community; develops and implements documentation protocols; maintains, updates and manages files, records and other paperwork associated with individual files and the entire caseload; develops, updates and maintains statistical and related records and reports; conducts interviews with participants on a scheduled and unscheduled basis; determines compliance with court-ordered conditions of assignment; identifies and proposes modifications to Care Coordination Plan as appropriate; develops protocol and policy changes to meet needs; prepares and submits court documents, forms and other items necessary for court records and information.

May work a varied schedule that may sometimes include evenings, week-ends and/or holidays; attends, works with and participates in special projects, assignments and/or work locations; works with volunteers, community resources and others as needed to accomplish goals and objectives of area of assignment; compiles, maintains and provides status and statistical reports. Conducts urinalysis testing on participants as requested. Meets with participants in jail, at treatment providers, in court and at other places, as necessary. Performs other related duties as assigned.

Knowledge, Skills, Abilities, and Other Characteristics Knowledge of applicable State of Tennessee statutes, rules, administrative orders, policies and procedures, applicable Federal rules and requirements. Knowledge of Hamilton County Policies and Procedures. Knowledge of evidence-based practices associated with Mental Health Courts. Knowledge of social work and mental health methods, practices, and procedures. Knowledge of trauma-informed care practices. Knowledge of the basic principles and practices of case management and supervision. Knowledge of the basic principles of record keeping and records management. Knowledge of legal terminology and court processes and procedures. Knowledge of community resources and services.

Skill in reading, understanding, interpreting, and applying Tennessee statues, rules, administrative orders, policies and procedures, applicable Federal rules and requirements and Hamilton County Policies and Procedures Skill in identifying, recommending, and applying community resources and services to individual needs. Skill in conducting interviews, gathering data, and developing and presenting a variety of reports, including the maintenance of confidential information. Skill in practicing cultural sensitivity and emphasizing a safe and respectful environment for all applicants, participants, and staff. Skill managing upset and/or confrontational participants or family members. Skill reading, analyzing, and interpreting medical records and information. Skill utilizing verbal and written communication in providing presentations, counseling, educational materials, and instructions related to mental health information. Skill providing case management to indigent and underserved populations. Skill utilizing customer service/public relations techniques when responding to inquiries and complaints. Skill establishing and maintaining effective working relationships. Skill in operating a personal computer utilizing a variety of software applications.

Minimum Qualifications A Bachelor’s Degree in Social Services, Public or Community Health, Family and Consumer Science, Criminal Justice, Public Administration, or a related field and one (1) year of direct work experience in case management, in the field of mental health, counseling, or probation/parole. A valid driver’s license is required. OR An Associate’s Degree in Social Services, Public or Community Health, Family and Consumer Science, Criminal Justice, Public Administration, or a related field and three (3) years of direct work experience in case management, in the field of mental health, counseling, or probation/parole. A valid driver’s license is required. OR The equivalent of a high school diploma and five (5) years of direct work experience in case management, in the field of mental health, counseling, or probation/parole. A valid driver’s license is required.

ADDITIONAL REQUIREMENTS: Prior to operating a County-owned vehicle, all employees are required to complete the HC Defensive Driving course and/or or an Emergency Vehicle Operations Course (EVOC) provided at the department level.

PREFERRED QUALIFICATIONS Master’s Degree in Social Work or Criminal Justice is preferred. Bilingual (English/Spanish) speaking applicants are preferred.

PHYSICAL REQUIREMENTS : Work requires long periods of standing, walking, assisting participants; involves potential exposure to infectious diseases; involves extensive contact with mental health consumers and/or combative participants and/or family members; involves home visits, employment visits, case management and attention to detail. May require occasional travel and on-call duties.

ADDITIONAL INFORMATION : This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. All positions within Hamilton County Government are considered work in-person and require regular and punctual attendance. All positions within Hamilton County Government may require work on Holidays or weekends. Additionally, irregular hours and shift work may be required, including possible extension of shift hours, at times with short notice.

AN EQUAL OPPORTUNITY EMPLOYER Hamilton County does not discriminate on the basis of race, color, national origin, sex, religion, age, or disability in employment or the provision of services. A copy of Hamilton County's Equal Employment Opportunity Plan (EEOP) & Utilization Report is available on the County’s Equal Employment Opportunity (EEO) Office home page. https://www.hamiltontn.gov/Department_EqualEmploymentOpportunityOffice.aspx