Position Purpose & Summary

Responsible for tasks related to member recruitment, retention, member events and service. Assists the Director and Assistant Director of Membership with other assignments as needed.

Essential Functions:

• Knowledgeable in resort and guest room facilities/services.
• Answer phone calls and assist with all walk up membership requests.
• Process all membership applications and facilitate the new member approval process.
• Process member status change and resignation requests.
• Prepare monthly sales and membership reports to include statistical and functional reports as required by membership & accounting departments.
• Update and maintain Jonas Member database.
• Create and/or update member ID cards and register them in JONAS and SALTO.
• Prepare and assemble all membership materials to include sales packets and letters.
• Coordinate and schedule meetings as needed.
• Coordinate, organize and attend Membership Events.
• Process and log gift certificate donation requests.
• Facilitate dining, spa, golf, racquet sports and room reservations for members.
• Maintain a flexible weekly schedule to work various hours and shifts as needed.
• Ability to manage multiple projects at once, problem solve and overcome obstacles to reach a solution.
• Extremely detail oriented, record keeping required to ensure accuracy for current and future requests from members.
• Practice safety standards and report any unsafe conditions to the Director of Membership.
• Deliver "I Am Proud" service standards and department-specific signature touch points.
• Establish cross-departmental channels of communication among teammates that are consistent and complete.

Additional Duties and Responsibilities:

• Assist other departments with member communication efforts.
• Tackle new projects and requests with enthusiasm and a "Can Do" attitude.
• Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
• Provide extraordinary service that is "Enriching by Nature."
• Embrace, embody, demonstrate, and encourage wellness and the Strata virtues through interactions, performance, and commitments.
• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
• Be empowered to make things go right if they go wrong.
• Give the guest/member a fond farewell.
• Address feedback by utilizing the LEARN Model.
• Demonstrate a professional appearance and be attentive to what matters most.
• Comply with company policies and procedures.
• Observe and adhere to safety guidelines.

Marginal Functions:

Perform other duties as assigned. Interface positively with other departments, offering assistance when needed. Displays care in use of equipment and maintains an organized and professional work environment.

Position Requirements:

Minimum Knowledge & Skills:

• Familiarity with HTML/CSS Email Design.
• Database Management.
• Microsoft Word Proficiency.
• Working knowledge of Adobe Creative Suite or similar product line, a plus.
• Self-motivated with an interest in the hospitality, Club, Membership field(s).
• Excellent verbal and written communication skills.
• Persistent attention to detail.

Formal Education and Job-Related Experience:

Bachelor's Degree in Communications, Hospitality or related field preferred. Minimum two years of membership experience.

License, Registration, and/or Certification Required:

None

External and Internal Personal Contact:

Communications:

• Daily – Director and Assistant Director of Membership. Other Department heads and members of the Sr. Leadership Team as needed.
• Weekly – Fitness Manager for the weekly fitness schedule.
• Occasionally – Participate in job trainings; and work evaluations both internal and external as they are offered. Participate in one-on-one coaching sessions.

Teamwork and Collaboration:

This position requires continuous teamwork as well as internal and cross-departmental communication.

Additional Licenses and/or Certifications Required:

YES

NO

• Valid Driver's License X
• CPR Certification X
• Food Protection Manager Certification X
• Food Handler Certification X
• Alcohol Server/Seller Certification X

Position Analysis/Specifications:

N/A (Not Applicable)

Environmental Factors:

Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.

YES

NO

• Working Outside X
• Working Inside X
• Working Alone X
• Working Closely with Others X
• Excessive Cold / Heat X
• Excessive Humidity / Dampness X
• Noise / Vibrations X
• Working Above Ground X
• Working Below Ground X
• Working with Chemicals / Detergents / Cleaners X
• Working Around Fumes / Smoke / Gas X
• Walking on Uneven Surfaces X
• Operating Motorized Equipment or Vehicles X
• Working Around/Near Machinery/Motorized Equipment X
• Climbing on Scaffolds or Ladders X
• Continuous use with a Computer and Keyboard X

The Garden of the Gods Resort and Club offers a diverse, dynamic, and thriving environment that supports career development for all our team members.