Medical office supervisor (neurology)

The Department of Neurology is seeking a Medical Office Supervisor who will be responsible for overall coordination of the multi-faceted inpatient and outpatient Center for CSF Disorders program. This includes supervision of medical office coordinators and working closely with clinic supervisors and administrators.

Specific Duties and Responsibilities

• Assists patients, patients' families and referring physicians, to resolve patient related issues to assure the safety and satisfaction of patients and staff.
• Identifies studies and recommends solutions for clinical service problems.
• Relays information to patients regarding preparation for laboratory tests and examinations.
• Maintains familiarity with various types of medical insurance to explain these plans.
• Obtains pre-certifications as required by patients' health care insurers or managed care providers.
• Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
• Arranges or assists in arranging patient transportation.
• Supervise and set standards for daily productivity.
• Work with the Director to communicate, manage and develop written policies and procedures for the clinical operations of the Center.
• Respond to patient and employee suggestions and complaints, in conjunction with the Director and Clinic Administrator.
• Coordinates closely with staff in Neurosurgery, Neuro-Ophthalmology, Otolaryngology and Radiology in ensuring comprehensive and timely assessment and care of patients.
• Interfaces with faculty and providers in the center to ensure smooth flow of both outpatient clinic as well as inpatient admissions.
• Coordinate with the Clinic Manager and Medical Director as needed on issues of patient care.
• Serves as liaison between the clinical staff and the physicians.
• Manage the process for yearly evaluation of staff members.
• Secure and coordinate training of employees as needed in conjunction with the clinical trainer or team leaders.
• Operates personal computer to access e-mail, electronic calendars, and other basic office support software.
• Researches and prepares specialized weekly/monthly/annual reports.
• Develop timely accurate reports and projections. Monitor on a regular basis and report variances.
• Take corrective action when necessary. Needs to be competent in using electronic medical record systems.
• Completes various request forms for office supplies and equipment as directed.
• Types routine correspondence with insurance companies when necessary.
• Uses personal computer to prepare statistical reports, tables, and charts using knowledge of scientific, medical, literary, or other technical terms.
• Answers telephone, screens callers, relays messages, and greets visitors.
• Serves as backup to medical office coordinators.
• Maintains calendar, schedules weekly and monthly clinic review meetings and meeting rooms.
• Opens, sorts and screens mail.
• Perform other projects and duties as related to the practice and clinical department objectives.

Minimum Qualifications

• High School Diploma or graduation equivalent.
• Five years of related administrative experience.
• Previous supervisory experience.
• Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Understanding of changing reimbursement policies and third-party reimbursement.