Master club fitter - online fitting full time

2nd Swing is a one-of-a-kind, forward-thinking, customer-centric golf retail company. Our employees are highly valued and are encouraged to work hard in a positive and supportive culture. At 2nd Swing you will find:

• Vast Exposure to the Golf Industry
• A Commitment to Total Well-Being
• Opportunities to Discover Your Fit and Make an Impact
• A Collaborative and Flexible Environment

Position Summary:

2nd Swing is looking for a Part-Time Master Fitter to join our expert online team. We are looking for a highly-skilled professional who strives to give every golfer a great experience. We encourage our team to have fun, work hard, and to maintain professionalism and enthusiasm throughout the workday. This is an in-office position.

The Fitting & Support team works hard to offer excellent customer service to all 2nd Swing golfers and plays a very important role in helping to achieve our mission of Best-in-Class Service. Online Fitting Associates play an integral role at 2nd Swing because of their ability to positively impact a very large number of golfers and their experiences.

Responsibilities:

• Deliver a high-level, fitting experience to golfers via phone, email, video call.
• Provide expert recommendations on clubs, shafts, and equipment based on player needs and performance goals
• Guide customers through product selection, upgrades, and trade-in opportunities
• Build and maintain strong customer relationships that drive repeat business and brand loyalty
• Manage a high-volume queue while maintaining quality, accuracy, and responsiveness
• Resolve equipment, order, and warranty inquiries in partnership with internal teams and manufacturers
• Own customer interactions from initial consultation through post-purchase support
• Educate customers on products, promotions, and fitting benefits
• Maintain accurate customer records and system updates related to fittings and orders
• Stay current on product knowledge, equipment trends, and fitting best practices

Qualifications:

• 5+ years golf club fitting experience.
• 1,000+ fittings
• PGA experience preferred, not required.
• Advance knowledge of the game of golf and golf equipment.

Physical Requirements:

• Ability to work 40 hours per week, including weekends
• Prolonged periods of sitting, standing and bending

Compensation:

• $25 - $35 per hour, based on previous experience.