Job Title: Market Director

Job Type: Full-time

Hours: Monday – Friday 8:00 AM – 5:00 PM (after hours event support as needed)

Location: Northern Utah Market

Hiring Range: $90,000-$123,000 (Higher compensation may be considered based on experience, qualifications, and internal equity)

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

Responsible to the SVP Retail for maximizing and overseeing team member and member satisfaction, driving a financially healthy multi-product membership base, and the day-to-day operations of their assigned retail offices; and for the service and support functions within said market. The leader is responsible for providing development and mentorship to foster professional growth and career advancement for branch managers and team members. The Market Director role requires a strategic and results-oriented individual with a deep understanding of the financial services industry, a member-first mindset, strong ability to develop and execute market-specific strategies, commitment to supporting community, and proactively bring new ideas to better the organization and enhance overall member service.

Responsible and Accountable for:

• Empowering Leadership: Serves as a member of the Retail leadership team, collaborating and contributing to the successful creation and execution of the Retail business strategy, brand reputation and growth and employs a collaborative, inspirational leadership style.
• Member-Centric Experience: Delivers a member focused experience, consistently across the region, that personifies the brand standards and drives member loyalty.
• Community Partnership: Cultivates relationships within the community supporting our multi-cultural strategy and establishes the credit union as trusted partner in local initiative, financial education programs and outreach efforts.
• Talent Development: Recruit, train and develop a high-performing team of Branch Managers, Relationship Managers, and Relationship Specialists by providing coaching and mentorship to foster professional growth and career advancement.
• Operational Management: Oversee all operational aspects of branches within the region, ensuring compliance with regulations and internal policies.

Knowledge, Skills, and Abilities:

• Knowledge of credit union operations and retail delivery services and systems.
• Ability to successfully coach and develop team members regarding credit union procedures and responsible for monthly audit reviews.
• Build, lead, and manage a team of high-performing professionals to ensure alignment and coordination with organizational goals across member-facing market teams.
• Drive revenue growth, increase market share, and ensure the achievement of financial goals within the market.
• Ability to communicate in a polished and professional manner with team members and members.

Education and Experience:

• Education: Bachelor’s degree or equivalent experience.
• Experience: Approximately five to seven years of demonstrated progression in job related experience.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included, and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/Disability/Vet Employer.

If a reasonable accommodation is needed for the job interview process, please contact our Talent Acquisition Team at 1-877-319-4818 extension 45863 or email us at recruiter@chartway.com.