Manager, patient access

If you're looking for a place to call home and grow your career, Three Crosses Regional Hospital is looking for you! We are seeking a Patient Access Manager to join our team that is committed to clinical excellence and building a patient-centered culture.

Three Crosses Regional Hospital is an advanced, independent healthcare organization led by a local team of professionals dedicated to delivering high-quality patient care and being the first choice for patients and providers in the communities we serve.

The Patient Access Manager is responsible for 24/7 daily operations, staffing, training, performance, and overall effectiveness of Patient Access functions, including registration, pre-registration, scheduling, insurance verification, prior authorization, financial clearance, admissions, and switchboard operations.

This position plays an important role in ensuring accurate and efficient front-end revenue cycle processes while supporting an exceptional patient experience.

Primary Job Responsibilities

• Lead, coach, and develop Patient Access staff.
• Manage staffing schedules and ensure appropriate departmental coverage.
• Oversee registration, scheduling, insurance verification, authorizations, financial clearance, admissions, and related Patient Access functions.
• Monitor department reports, dashboards, work queues, and key performance indicators.
• Identify opportunities to improve workflow, accuracy, efficiency, and patient experience.
• Ensure compliance with hospital policies, payer requirements, and applicable regulatory standards.
• New Hire orientation, training, competency assessments, and ongoing education within the Patient Access department.
• Serve as an escalation point for complex patient concerns and operational issues.
• Collaborate with clinical departments, physician offices, clinics, Patient Financial Services, and other hospital departments.
• Monitor employee performance, attendance, productivity, and quality.
• Participate in process improvement initiatives and system implementations or enhancements.
• Assist with departmental budget management and operational planning.

Minimal Qualifications

• High school diploma or GED required.
• Minimum of four (4) years of leadership or supervisory experience in healthcare registration, scheduling, insurance verification, Patient Access, patient navigation, or a related healthcare environment preferred.
• Knowledge of healthcare insurance benefits, eligibility, deductibles, coinsurance, out-of-pocket expenses, and benefit exclusions.
• Working knowledge of CPT and ICD-10 coding concepts.
• Intermediate proficiency with Microsoft Word, Excel, and Outlook.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced, deadline-driven healthcare environment.
• Strong commitment to customer service, teamwork, accountability, and continuous improvement.
• Must meet pre-employment requirements.

Three Crosses Regional Hospital is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other protected status under applicable law.