Manager on duty

POSITION:

The purpose of the Manager on Duty/Sales Lead is to assist the Studio Manager with new membership sales by bringing new members to the studio and booking them into Intro Classes. The Manager on Duty/Sales Lead also assists with retaining current members. Pilates fitness knowledge or background is preferred but not required. This is a part-time, in-studio role with a minimum of 20-25 hours availability per week.

REQUIREMENTS:

• Excellent sales, communication, and customer service skills required
• Goal-oriented with an ability to achieve sales in memberships, retail, private training, and teacher training
• Ability to learn and use the Club Ready software system
• Ability to stand or sit for up to 8 hours throughout the workday
• Must be fluent in English and have excellent communication skills via in person, phone, and email
• Must be able to work under pressure and meet tight deadlines
• Must have proficient computer skills
• Daily and/or occasional travel may be required.
• Ability to cover/host/sell Intros
• Ability to open and close studio

RESPONSIBILITIES:

• Execute front desk sales process of lead generation, follow up, and close
• Conduct tours of the facility while establishing a relationship and targeting individual’s needs and wants
• Book quality appointment to achieve monthly sales quota
• Assist when scheduled in studio with membership needs and overall satisfaction of the club including cancellations, freezes, new sales and upgrade/downgrade requests
• Assist with milestones events within the current studio. (Examples include but are not limited to 100 clubs, 250 clubs, birthdays etc.)
• Assist in implementing events and class challenges to current members
• Maintain acceptable level of personal sales production
• Emphasize and enforce objectives of the club as a fitness and wellness provider
• Present available services to current or prospective members
• Lead intro classes with sales team
• Assist in attending special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club
• Assist Studio Manager in inventory and other club necessities, as assigned.
• Higher level permissions through CR
• Teaching scheduled classes, if applicable
• Acting manager when staffed
• Other duties as assigned