Role: Clinic Manager III - Primary Care

Location: Fort Wayne, IN (Onsite)

Schedule: Mon-Fri 8a-5p

Job Summary

The Manager III, Clinics provides operational and administrative leadership for multiple or complex clinic sites, ensuring the delivery of high-quality, patient-centered care and efficient day-to-day operations. This role is responsible for managing staff, budgets, workflows, and physician partnerships while driving process improvement and ensuring compliance with regulatory and organizational standards. The Manager collaborates with clinical and administrative leadership to optimize patient access, staff engagement, and financial performance while fostering a culture of teamwork, accountability, and service excellence.

Why You’ll Love Working Here

• Comprehensive Health Coverage – Medical, dental, and vision plans to keep you and your family healthy.
• Future Security – 401(k) with employer matching to help you build long-term financial stability.
• Competitive Pay & Full Benefits – A salary and package designed to reward your expertise and dedication.
• Paid Time Off – Generous vacation time to support work-life balance.

Essential Functions

• Oversees daily clinic operations across assigned sites, ensuring efficient patient flow, staff productivity, and consistent delivery of quality care and service.
• Partners with physicians and clinical leaders to develop and implement operational processes that improve patient access, scheduling efficiency, and care coordination.
• Monitors and analyzes financial reports, including accounts receivable, billing accuracy, and payer reimbursement trends, implementing corrective actions as necessary.
• Ensures compliance with HIPAA, OSHA, and all applicable regulatory and accreditation standards, maintaining accurate documentation and reporting.
• Develops, updates, and enforces clinic policies, procedures, and workflows to ensure operational consistency and alignment with organizational goals.
• Oversees physician billing, credentialing, and revenue cycle processes to support timely and accurate billing and reimbursement.
• Analyzes operational data and patient satisfaction feedback to identify opportunities for improvement, implements initiatives that enhance efficiency and service quality.
• Manages inventory and supply chain processes, including procurement, contract management, and expense tracking to support clinical operations.
• Serves as the administrative liaison between clinic staff, physicians, hospital departments, and community partners, ensuring effective communication and coordination.
• Facilitates training and onboarding programs for clinical and administrative staff, ensuring consistency in practice standards and patient care delivery.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Leadership Responsibilities

• Supervision and Staff Management
  • Provides leadership, mentorship and professional development opportunities for departmental staff.
  • Schedules employees to ensure effective use of resources. Consults with Director on staffing issues.
  • Conducts performance evaluations, sets goals and provides feedback to staff on their performance and development.
• Strategic Planning and Financial Oversight
  • Develops and manages departmental budget ensuring cost effective operations while maintaining high quality service.
  • Monitors expenditures, ensuring cost-effective delivery of services.
  • Evaluates and implements new technologies to enhance operational efficiency.
  • Develops and implements departmental policies and procedures and protocols to optimize quality and overall efficiencies.
• Quality Assurance and Regulatory Compliance
  • Ensures compliance with all relevant regulatory bodies. May oversee the accreditation process with relevant agencies ensuring that services meet or exceed industry standards.
  • Participates in audits, inspections and accreditation processes as applicable.
  • Follows established quality control practices to ensure accuracy, consistency and safety.
• Collaboration and Communication
  • Works closely with leadership teams to coordinate and improve service delivery.
  • Stays up-to-date with industry advancements, new technologies, and regulatory changes.
• Staff Responsibilities
  • May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.

Qualifications

• Bachelor's Degree in relevant field required or
• Four (4) plus years of direct experience in lieu of a Bachelor's degree required
• Master's Degree preferred
• 2-4 years of experience in closely related field with Bachelor's degree required
• 2-4 years of previous leadership experience preferred

Knowledge, Skills and Abilities

• Strong leadership, organizational, and communication skills.
• Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
• Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
• Communicate effectively with leadership, team members, and stakeholders.
• Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
• Problem-solving and critical thinking skills.
• In depth knowledge of industry best practices and regulatory compliance (if applicable).
• Strong organizational and time management skills.
• Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.

Licenses and Certifications

• MGMA Membership and/or ACMPE Certification preferred

Why Work at Lutheran Health Physicians?

At Lutheran Health Physicians, we’re more than healthcare providers, we’re a team dedicated to compassionate care and community wellness. Join us for a supportive work environment, opportunities for professional growth, and the chance to make a real difference in the lives of our patients every day. Your skills, your passion, and your commitment matter here.

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.

INDCLINIC