Manager, Customer Service Center

Facilities Management Services

Facilities Customer Services Center
Atlanta Campus
Schedule: Monday - Friday | 7:00 AM - 5:15 PM

These are exciting times at the Facilities Customer Services Center. We are growing, and we are thrilled that you are interested in being a part of our team. We are surrounded by individuals empowered to apply their expertise and talents to advance our mission of pursuing excellence.

Are you ready for us? Are you seeking an opportunity with purpose and direction? If you are, we have the perfect opportunity for you! We hire great people from a wide variety of educational, career, and personal backgrounds, not just because it is the right thing to do, but because it makes us a stronger team.

Facilities Management Services is seeking (1) Manager, Customer Communications Center to join the already awesome team taking the Facilities Admin Department to the next level of excellence!

WHAT MAKES The Facilities Customer Services Center A GREAT PLACE?

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunities and mentorship
• A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

The ideal candidate performs high-level support for the Customer Service Center. In addition to supporting the department, assignments will generally fall into one of the following groupings, although overlapping of duties might occur as needed:

• Manages, organizes, and supervises all functions of the Facilities Customer Service Center.
• Supervises a team of customer service representatives and manages coverage of the Customer Service Center from 7:00 a.m. to 5:15 p.m.
• Manages Facilities service requests.
• Maintains work order requests.
• Supervises move and FMR requests.
• Other duties as assigned

Minimum Requirements:

Bachelor's degree and three years of supervisory experience, or a combination of education and work experience.

Preferred Hiring Requirements:

• Ability to supervise and direct others' work.
• Ability to communicate effectively verbally and in writing.
• Knowledge of customer service principles and standard operating procedures.
• Ability to analyze and report data.
• Knowledge of facilities, equipment, maintenance, and custodial standards.
• Exceptional organizational and record-keeping skills.