Manager, client srvcs optigen

This employee provides leadership for the Account Coordinators in matters relating to the servicing of customers.

• Achieves individual quality and productivity goals in accordance with established objectives
• Manages individual projects and contributes to other operational initiatives outside of team responsibilities

JOB FUNCTIONS

• Provides guidance and leadership to Account Coordinators and assists with referral account management and sales team collaboration
• Key contributor in overseeing agent workload and ensuring patient management program is efficient and maximized for business performance
• Focuses and maintains performance efforts of the team on current business goals
• Works to ensure that the team is conducting their responsibilities in a professional and courteous manner
• Serves as a knowledgeable and productive part of the managerial team
• Implements and monitors new initiatives to enhance the performance of the team and the center as a whole, including identifying opportunities for efficiency improvement and revenue
• Oversees training of new reps assigned to the team and provides refresher training as needed
• Conducts team member coaching and disciplinary actions according to policy

Qualifications

Education

• Bachelor's Degree, Required

Work Experience

• 5 years of customer service, call center, or related experience
• 5 years of experience with Lincare or similar health care business managing insurance qualifications and documentation for respiratory services
• 2 years of inside phone sales or outside sales experience
• supervisor position, preferred
• Demonstrated history of meeting performance objectives
• build and maintain referral source relationships

Knowledge, Skills, and Abilities

• Proven leadership in coaching and developing effective teams
• Successful completion of all training requirements
• Work independently
• detail-oriented with excellent organization
• communicate independently with personable and effective writing and speaking
• Understanding of Lincare or similar company services and business systems
• Payor guidelines and insurance billing
• Excellent verbal communication is a must