Magic mechanic orlando automotive service advisor | no weekends

Why come work for Main Street Auto?

• Earn Industry-Leading Pay
• Enjoy Exceptional Benefits
• Unlock Endless Career Growth Opportunities

Your next big move starts here—don’t wait, apply today and drive your success forward!

We are seeking a highly organized and customer-focused Service Advisor to join our automotive service team. As a Service Advisor, you will play a pivotal role in providing exceptional customer service. You will serve as the primary point of contact for customers, managing their vehicle maintenance and repair needs while delivering a positive experience.

No Weekends

Pays $1150 - $1600 per week

Responsibilities:

1. Customer Interaction:
   • Greet customers and provide a warm, friendly, and professional atmosphere.
   • Act as the main point of contact for customers, understanding their concerns and requirements.
   • Listen actively to customer concerns, document them accurately, and communicate them effectively to the service technicians.
2. Service Coordination:
   • Schedule and confirm service appointments, ensuring efficient use of technicians' time and resources.
   • Consult with customers to gather necessary information, including vehicle history, symptoms, and requested services.
   • Advise customers on appropriate services, maintenance schedules, and required repairs based on manufacturer recommendations and guidelines.
3. Cost Estimation and Approval:
   • Prepare accurate and detailed cost estimates for parts, labor, and additional services required.
   • Explain cost estimates to customers, providing clear and understandable explanations.
   • Obtain customer approval for repairs, ensuring transparency and consent throughout the process.
4. Repair Order Management:
   • Create and manage repair orders, documenting all services performed, parts used, and additional recommendations.
   • Maintain accurate and up-to-date service records for each customer and vehicle, ensuring compliance with dealership and legal requirements.
   • Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks.
5. Customer Satisfaction:
   • Follow up with customers to ensure their satisfaction and address any concerns or issues promptly.
   • Handle customer complaints professionally and escalate as necessary to resolve them effectively.
   • Strive to exceed customer expectations, providing personalized and exceptional service.

Requirements:

• High school diploma or equivalent (additional automotive education or certification is a plus).
• Proven experience as a Service Advisor in the automotive industry or a related field.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members.
• Strong organizational and time management abilities to handle multiple tasks efficiently.
• Sound technical knowledge of automotive systems and repairs.
• Proficient computer skills and familiarity with automotive software and systems.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Customer-oriented mindset with a commitment to delivering exceptional service.

Join our team as a Service Advisor and contribute to the success of our automotive service department by providing outstanding customer service and ensuring customer satisfaction.

Further questions about the job? Email us at: hr@msauto.com