Logistics Customer Service Representative (CSR)

Road & Rail Services

Location: Nashville, TN

Starting Pay: $19.00 per hour

Job Type: Full-Time | On-Site

Schedule: Primarily Day Shift – Flexibility Based on Business Needs

Put Your Customer Service and Organizational Skills to Work!

Road & Rail Services is hiring a dependable and detail-oriented Logistics Customer Service Representative (CSR) to support our Nashville, Tennessee operation. This position is ideal for someone who enjoys working with people, solving problems, staying organized, and keeping daily operations running smoothly. As a Logistics CSR, you will serve as an important connection between customers, truck drivers, carriers, and our operations team.

We are looking for someone who can handle a busy office environment, communicate professionally, and manage multiple responsibilities without losing attention to detail. Previous experience in logistics, transportation, dispatching, customer service, or administrative support is helpful, but not required. Candidates with strong computer skills, excellent communication abilities, and a willingness to learn are encouraged to apply.

What You'll Be Doing

Customer Service & Communication

• Serve as a primary point of contact for customers, drivers, carriers, and internal operations personnel.
• Answer incoming calls, respond to emails, and provide accurate shipment information.
• Assist customers with questions regarding deliveries, scheduling, and shipment status.
• Communicate shipment delays, scheduling changes, and other operational updates.
• Resolve routine customer concerns and escalate more complex issues when necessary.
• Maintain positive working relationships with customers and transportation partners.

Logistics Coordination & Administrative Support

• Schedule and coordinate incoming and outgoing truck appointments.
• Monitor daily shipment activity and communicate with operations regarding transportation needs.
• Prepare, review, and organize bills of lading, shipping documents, and delivery paperwork.
• Enter shipment details, customer information, and operational updates into company systems.
• Verify documentation for accuracy and correct discrepancies when identified.
• Maintain organized electronic and physical records.
• Assist with daily reports, shipment tracking, and inventory-related documentation.
• Work with drivers and operations employees to resolve scheduling or paperwork issues.
• Support additional administrative and customer service responsibilities as assigned.

What We're Looking For

We need someone who is professional, dependable, and comfortable communicating with different people throughout the workday.

Required Qualifications:

• Strong customer service and interpersonal communication skills.
• Proficiency in Microsoft Office, including Excel, Outlook, and Word.
• Ability to accurately enter information and maintain organized records.
• Strong attention to detail and ability to identify documentation errors.
• Ability to manage multiple tasks in a fast-paced office environment.
• Good problem-solving skills and the ability to work independently.
• Professional telephone and email communication skills.
• Dependable attendance and punctuality.
• Willingness to learn transportation processes and company operating systems.

Preferred Experience:

• Customer service or administrative support in a logistics or transportation environment.
• Truck scheduling, dispatching, or carrier coordination.
• Shipping and receiving documentation.
• Inventory tracking or transportation management systems.
• Experience communicating with commercial drivers, vendors, or industrial customers.
• Data entry, reporting, and record management.

You do not need previous railroad experience to be considered. We are willing to consider candidates who bring strong customer service skills, computer knowledge, and the ability to learn quickly.

Work Schedule & Environment

This is a full-time, on-site office position at our Nashville, Tennessee facility. The majority of your responsibilities will involve computer work, telephone communication, customer interaction, and coordinating information between departments. Candidates should be comfortable working in a busy logistics environment where schedules and priorities may change throughout the day. Occasional schedule flexibility may be necessary to support customer and operational requirements.

Pay & Benefits

Starting Pay: $19.00 per hour

Road & Rail Services offers eligible full-time employees:

• Medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid vacation and holidays.
• Company-paid life insurance.
• Annual safety boot allowance.
• Company-provided Personal Protective Equipment (PPE), when required.
• Training and professional development opportunities.
• Opportunities for internal advancement.
• Veteran-friendly workplace.
• A company culture focused on safety, teamwork, and customer service.

Why Work for Road & Rail Services?

Since 1987, Road & Rail Services has supported the railroad, transportation, and logistics industries throughout North America. We recognize that excellent customer service and accurate communication are essential to successful logistics operations. Our Customer Service Representatives play an important role in helping customers receive reliable service while supporting the employees responsible for moving freight. We believe in developing our employees, recognizing strong performance, and promoting from within whenever possible. If you enjoy customer service, working with computers, coordinating schedules, and helping solve problems, we encourage you to apply for our Logistics Customer Service Representative position in Nashville, TN!

Road & Rail Services is an Equal Opportunity Employer.