Job Title: Logistics Specialist Middle Mile Carrier Escalations

The Logistics Specialist Middle Mile Carrier Escalations plays a key role in building and supporting a world-class logistics process within a large transportation network. In this role, you help ensure carrier partners are successful and that freight of all sizes is delivered quickly, accurately, and cost-effectively. You contribute to both strategy and hands-on implementation, using data analysis, dispute resolution, and strong communication skills to improve carrier performance and enhance customer-facing programs.

Responsibilities

• Identify and resolve performance score discrepancies for carriers within the Transportation Services (ATS) network.
• Partner with internal teams to identify and drive process improvements that enhance service levels, iterate technology solutions, and strengthen carrier performance, engagement, and growth.
• Collaborate on the development and delivery of key programs, metrics, reports, analyses, and dashboards to support data-driven business decisions across customer-facing logistics programs.
• Pull and synthesize data from multiple databases and systems using tools such as Excel, QuickSight, Hubble, SQL, and other data management platforms.
• Use large data sets to identify trends, drive performance improvements, and recommend process changes within transportation and logistics operations.
• Communicate effectively with carriers via written channels to address issues, resolve disputes, and support continuous improvement in service quality.
• Apply basic mathematics and analytical thinking to validate data accuracy, troubleshoot discrepancies, and support operational decision-making.
• Maintain an operational focus by working within ticketing systems and queues to manage workload and ensure timely resolution of carrier-related issues.
• Demonstrate ownership, deliver results, show bias for action, and exercise sound judgment in daily work, aligning with core leadership principles.
• Support program management activities related to middle mile logistics, including tracking progress, documenting processes, and contributing to program enhancements.

Essential Skills

• 13 years of experience in dispute resolution, transportation, customer support, or operations within a B2B environment.
• Experience managing large data sets and using them to drive performance and process improvements.
• Entry-level proficiency with Excel and Microsoft Office, including the ability to synthesize data and type quickly.
• Basic computer skills and familiarity with data management systems.
• Ability to communicate effectively with carriers, primarily through email, to problem-solve and resolve issues.
• Operational focus with experience working in systems such as ticketing platforms and queues.
• High school diploma or equivalent.
• Strong written communication skills for professional, clear email correspondence.
• Ability to apply basic mathematics and analytical thinking to logistics and performance data.

Additional Skills & Qualifications

• Bachelors degree in a relevant field such as logistics, operations, supply chain, transportation, business, or a related discipline.
• 1+ years of program management, logistics, operations, supply chain, transportation, or equivalent experience.
• 1+ years of management experience.
• Experience with SQL for querying and analyzing data.
• Familiarity with tools such as QuickSight and Hubble or similar business intelligence and data management systems.
• Experience using load management or carrier management systems.
• Ability to work effectively with large data sets to build reports, dashboards, and analyses.
• Demonstrated ability to embody leadership principles including ownership, delivering results, bias for action, and sound judgment.
• Interest in long-term growth opportunities within a large, innovative transportation organization.

Work Environment

This role is 100% onsite and follows a Sunday through Thursday schedule, with five 8-hour workdays each week. Initial training takes place Monday through Friday during the first week, typically from 8:00 a.m. to 4:30 p.m. The environment is highly operational and data-driven, with daily work centered around managing carrier performance, working in ticketing systems and queues, and using tools such as Excel, SQL, QuickSight, Hubble, and other data management platforms. You work closely with logistics and transportation teams in a fast-paced setting that values ownership, delivering results, bias for action, and sound decision-making. The role offers a strong entry point into a large transportation and logistics organization, with potential for future career growth based on business needs.

Job Type & Location

This is a Contract position based out of Nashville, TN.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a fully onsite position in Nashville, TN.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.