Lead patient services representative

Premier Health Partners, P.C. is a proud partner of Erie County Medical Center (ECMC) and is dedicated to providing high-quality patient-centered care to our community.

We are seeking a highly organized and patient-focused individual to join our ambulatory team as a Lead Patient Services Representative (Receptionist). The primary purpose of this position is to work directly with the site manager to provide daily oversight of the administrative support staff. If you have experience in a medical office setting and possess strong administrative skills, we encourage you to apply.

📍 Location: 36 North Union Road Williamsville, NY 14221
🏥 Department: Primary Care
🕒 Shift: Full-Time | Day Shift, Monday-Friday

Job Duties

• Greets and checks in patients upon arrival; Verify demographics, check insurance eligibility, collect and processes payments and co-pays
• Answers and direct phone calls, addressing patient inquiries and questions. Will redirect call to nurse/provider to note and triage urgent matters or other clinical needs.
• Oversee the daily functions of the administrative support staff to ensure an efficient, positive patient flow and experience.
• Coordinate and implement training and support to all new and existing clerical staff.
• Monitor administrative support staff performance and provide education, training, tools, and support.
• Schedule patient appointments and manage appointment calendar. Make new and follow up appointments, reschedule, and cancels appointments as needed.
• Verify patient insurance information and process authorizations
• Assists with patient registration prior to appointment and data entry
• Maintains accurate patient records in electronic health record (EMR) system as well as any paper files. Assist as needed with locating charts/pulling charts for the next day appointments or printing information from EMR and acquiring reports from outside facilities.
• Ensures patient confidentiality in compliance with HIPAA regulations
• Participates in staff development and staff meetings
• Provide excellent customer service with professionalism and strong interpersonal skills to ensure a positive experience for patients, vendors, and other healthcare team members
• Perform other duties assigned by management.

Benefits

We offer a competitive salary and benefits package. The hiring range is between $19.00 to $22.00 per year/hour. Enjoy generous PTO, paid holidays, and great discounts!

Qualifications

Education:

• High School diploma or equivalency, required
• Associates degree preferred

Experience:

• 3-5 years’ experience with customer service experience in a medical office

Skills & Competencies:

• Knowledge in Electronic Medical Records (EMR) and other medical office software
• Strong organizational and time management skills with the ability prioritize tasks
• Knowledge of medical terminology and basic healthcare procedures
• Strong customer service skills to provide a positive experience for patients and their families

Premier Health Partners P.C. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

* The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.