L2 workplace engineer – device management (houston, tx · on-site)

Location: Houston, TX, onsite · Schedule: business hours · Engagement: project-based hourly contract · Work authorization: must be authorized to work in the US without sponsorship

Our client in Houston needs an L2 Workplace Engineer to run device management for Windows users during a device refresh project: imaging, provisioning, hardware break/fix and replacement.

What you will do

• Image and provision Windows laptops and desktops using SCCM, MDT or Intune/Autopilot
• Execute the device refresh: staging, data migration, user handover and retrieval of old equipment
• Diagnose and repair hardware faults (Dell, HP, Lenovo), coordinating warranty parts with vendors
• Resolve L2 tickets escalated from the service desk within SLA
• Keep asset inventory and ticket records accurate in the ITSM tool
• Provide deskside support for peripherals, docking stations, printers and conference rooms

What you bring

• 3+ years in desktop support or workplace engineering at L2 level
• Hands-on imaging and deployment experience with SCCM, MDT or Intune
• Strong Windows 10/11 troubleshooting and Active Directory basics (accounts, groups, GPO)
• Hardware break/fix experience on enterprise laptops and desktops
• Clear communication with end users and ability to lift up to 50 lb

Nice to have

• CompTIA A+, Microsoft MD-102 or ITIL Foundation
• ServiceNow experience
• Previous large refresh or migration projects (500+ devices)