Knowledge product manager

GMB is currently seeking a Knowledge Product Manager to join our Knowledge Management team. Our ideal candidate is a humble and confident professional who is organized, detail-oriented, with at least 8 years of related experience, and a track record of building rapport with internal teams and clients alike.

We’re a learning organization, and we believe that having access to knowledge that is relevant, useful, and readily available is important not only for our GMB teammates, but also for our clients. This role helps us ensure that our knowledge products are useful, connected and working for the people who use them.

Why Work with Us?

This is the part where most job descriptions jump into the responsibilities and requirements for the role being posted - and we'll get there shortly! But we like to start with the why instead of the what.

Our purpose is helping build strong communities through educational opportunity. We focus on projects within the educational ecosystem, from Pre-K through Higher Education and spaces in our community that support lifelong learning. Our integrated team gets to work together on a wide range of project types – building design, performance engineering, communications campaigns, branding, enrollment marketing, financial analysis, projections and planning – and we're proud of the impact that our work has on the lives and trajectories of students across the United States. Will you join us?

As a Knowledge Product Manager with GMB you will:

• Manage our internal and external knowledge tools and products; this includes our intranet, digital asset management tool, and our proprietary client data platform. You will help maintain these products by helping curate content and support teams in documenting new knowledge.
• Ensure that information flows across all our knowledge platforms.
• Partner with external vendors and GMB’s Innovation team on product development or support request needs.
• Serve as project manager for coordinating product updates, development and ongoing improvements.
• Connect with external clients/users for feedback, support and communication. Serve as primary point of contact for onboarding and ongoing platform support.
• Help new GMB teammates in their onboarding to our knowledge tools.
• Partner with GMB’s Corporate Marketing team when external-facing products require positioning, promotion or communication; join new business development efforts to position our platform for those opportunities.

What type of knowledge do I need to succeed in this role?

More than a specific degree and exact number of years of experience, we're most excited about what kind of knowledge you bring. For this role, we are seeking someone with advanced knowledge who uses professional concepts and company objectives to resolve complex issues in creative and effective ways with the ability to guide and support more junior people performing related tasks. Some components that may help indicate you are at this knowledge milestone include more tangible items like:

• A Bachelor’s degree in marketing, business administration, library science, information systems, or related.
• At least 8 years of related experience.
• Demonstrated ability to manage multiple projects and deadlines simultaneously.
• Comfortable with presenting ideas and content internally and externally.
• Creative problem-solving and solid communication and project management skills.

What might set you apart from other candidates?

• Experience with various CRM.
• Some programming and website experience in WordPress, etc.

We might be a great match for each other if you are:

• A self-starter with great time management skills who thrives in an environment with team-based decision making.
• An individual who strives to learn and grow, is motivated by their team's success and works hard to ensure it.
• Someone who enjoys trying new ideas and constantly improving.

What you might also like to know is that:

We're an employee-owned company. This means that 100% of the ownership at GMB is held by us as employees. Our creativity, skills, and expertise have a direct impact on our value and growth. Your role as a teammate will have a direct impact on the company's actions and result in a share in its profits.

GMB doesn't operate within a hierarchical pyramid structure; instead, we operate like a network of teams that come together around specific goals working toward our overarching purpose. We think this is a better way to work and help everyone reach their potential.

Finally, at GMB we embrace a flexible workplace that empowers each person to decide where and how they work best. Our inclusive, people-first culture encourages teams to collaborate, communicate and find fulfillment personally and professionally, regardless of location or schedule.

This is a full time, permanent position. Salary will be commensurate with experience, including an excellent benefit package. Must have current and continuing right to work in the United States without sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or national origin.