Job Description

Jewelry Service Consultants care for our customers and provide support to the sales department for point-of-sale transactions, jewelry restoration, repair, service intake and tracking, perform minor repairs such as engraving and battery replacement, product receiving and shipping, special order placement and tracking, and processing of credit and layaway payments. This position requires excellent communication and conflict resolution skills, computer knowledge, and the ability to manage many tasks efficiently in a fast-paced environment.

Objectives

• To ensure that the service department achieves its monthly profitability target.
• To deliver service in an effort to exceed customer expectations.
• To foster healthy interpersonal relationships with our guests and co-workers.

Essential Functions

• Repair Intake and Layaway Maintenance
• Point of Sale Support and Customer Satisfaction
• Day’s Credit
• Work Environment, Supplies, and Tools
• Special Orders
• Shipping and Mailing

Competencies

• Client Advocacy
• Communication
• Attention to Detail
• Relationship Building
• Process Efficiency
• Ethical Conduct
• Conflict Resolution
• Ownership Mindset

Work Environment

This job operates in a jewelry service area. This role routinely uses standard jewelry repair and manufacturing equipment such as polishing, steaming, and hand tools. Some toxic chemicals are used in the jewelry restoration process. A computer is used to track customer repair jobs and provide email communication. Frequent telephone, printer, and photocopier use is required. Safety features and protective personal equipment are provided by the company.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to talk and hear. This position requires frequent standing, walking, crouching, bending, and occasional sitting. The employee must frequently lift and move up to 25 pounds and occasionally lift and move up to 50 pounds. Frequent grasping, reaching, and fine finger dexterity and motor skills are required. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Position Type/Expected Hours of Work

Days and hours of work vary depending on the needs of the store. The retail store is open generally six days a week, nights, and some holidays. This position regularly requires long hours and weekend work, especially during peak holidays such as Mother’s Day and Christmas.

Required Education and Experience

High School Diploma or GED

Preferred Education and Experience

Two+ years’ experience in a retail customer-service-related role, jewelry experience, JA, DCA, and GIA Certifications

AAP/EEO Statement

H. E. Murdock Co Inc., DBA Day’s Jewelers is committed to equal employment opportunity and employs all qualified persons without regard to race, color, religion, national origin, sex, age, sexual orientation, handicap, or any other classification protected by the federal, state or local laws.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.