ITS DevOps Web Services Analyst

2025 - 2026 School Year
Bridgeport Public Schools Human Resources Department
45 Lyon Terrace, Room 324
Bridgeport, CT 06604

DevOps Web Services Analyst
Information Technology Services
12 Month Position

SALARY: $76,054.00

GENERAL STATEMENT OF DUTIES: The Information Technology Services Development and Operations Web Services Analyst (ITS-DOWSA) is responsible for the development, deployment, monitoring, and operational support of the District’s web services, web applications, and DevOps pipelines. The DOWSA supports public facing and internal websites, web and District based application hosting environments, and continuous integration/continuous deployment (CI/CD) processes. The position ensures the reliability, performance, security, and accessibility of web and application services in alignment with District goals and in compliance with industry, federal, state, and local standards.

MAJOR RESPONSIBILITIES:

• Maintain and support the District’s public facing and internal websites, including content management systems and hosting environments.
• Support and maintain DevOps workflows including CI/CD pipelines, source control repositories, and deployment automation.
• Assist with deployment, configuration, and monitoring of web applications across on premises, cloud, and hybrid environments.
• Monitor system availability, performance, and logs to identify and resolve issues affecting web and application services.
• Implement security best practices for web platforms, applications, and deployment pipelines under established standards and guidance.
• Maintain technical documentation for web services, deployment processes, and system configurations.
• Assist in managing domains, DNS records, SSL certificates, related web infrastructure components, App containers, virtual machines and clusters.
• Provide technical support for website updates, enhancements, outages, and application deployment issues.
• Collaborate with ITS teams to ensure integration between web services, enterprise systems, and infrastructure platforms.
• Support website accessibility compliance and usability standards.
• Provide technical assistance and guidance to District staff related to website publishing and application deployment processes.

KNOWLEDGE/SKILLS:

• Associates degree (preferred in computer science or similar field) and 2 to 4 years related experience or equivalent combination desired.
• Experience supporting websites, web applications, and content management systems.
• Experience with JavaScript, VB, .Net, cloud hosting platforms, virtualized or containerized environments preferred.
• Working knowledge of web technologies, scripting, Python, Bash Scripting, Node.js, and application deployment practices.
• Working knowledge of Microsoft SharePoint, PowerBi, Power Apps, and Azure Enterprise Services.
• Working knowledge of DevOps concepts including CI/CD pipelines, version control systems, and automation tools.
• Familiarity with web security, authentication, and access controls.
• Familiarity with Linux, Apache, Azure, vSphere, Docker, Kubernetes, Hyper-V, Windows containers preferred.
• Familiarity with MySQL, MariaDB, Microsoft SQL, Artificial Intelligence (AI).
• Ability to troubleshoot issues across application, web, and infrastructure layers.
• Strong documentation, organizational, and customer service skills.
• Ability to manage multiple tasks and priorities in a production environment.

COMPLEXITY/PROBLEM SOLVING: Analyze technical issues, evaluate alternatives, and implement solutions within established standards and procedures. Apply technical knowledge to resolve non‑routine problems affecting web and application services. Serve as a technical resource to assist in resolving academic and administrative end user issues related to web platforms. May assist with technical evaluations, testing, and implementation support for vendor provided web services and tools.

DISCRETION/LATITUDE/DECISION-MAKING: Work is performed with some independence under general supervision. Exercise judgment within established guidelines, procedures, and technical standards. Escalate complex or high-risk issues to appropriate ITS management as required.

COMMUNICATIONS/INTERPERSONAL CONTACTS: Communicate with District staff, ITS team members, vendors, and external partners as needed. Demonstrate a professional, positive, and cooperative demeanor. Clearly communicate technical information to both technical and non‑technical audiences. Demonstrate discretion and sensitivity when handling confidential information. Fluency in English required; ability to speak other languages such as Spanish helpful.

WORKING CONDITIONS/PHYSICAL EFFORT: Work may require moderate physical activity related to equipment setup or troubleshooting, ability to lift 50 pounds on a non-routine basis. Willingness to work flexible hours as needed to support critical web and application services. Willingness and ability to travel within the city of Bridgeport and to District managed locations.

Position Open Until Filled

This job description is not, nor is it intended to be, a complete statement of all duties, functions, responsibilities, qualifications, physical, and cognitive, which comprise this position. The above is intended to be a fair representation of the "typical" demands of the position. In all cases, these relationships, functions, and their applications are subject to change by the Superintendent. It is the policy of the Bridgeport Board of Education not to discriminate on the basis of race, color, sex, sexual orientation, marital status, religion, age, national origin, ancestry, physical disability, present or past mental disorder, mental retardation, or learning ability, in any of its education programs, activities, or employment practices. The Bridgeport Board of Education is an Affirmative Action/Equal Opportunity Employer.